How to Implement Mobile Ordering with Your QSR POS System

When your customers walk in, scan a QR code, browse the menu, place their orders, and pay directly from their phones, they experience no lines or delays—just smooth service!

Customers now expect faster service and minimal interaction. They prefer to order directly from their smartphones. Mobile ordering has become a standard for modern QSRs.

If you’re looking for a practical way to bring mobile ordering into your restaurant, SmartPay could be your perfect solution. Let’s break down how SmartPay can help you implement mobile ordering, handle operations, and give your customers a smooth experience.

Why Mobile Ordering Matters for QSRs

Your customers hate waiting in line. Whether they’re in a rush, on their lunch break, or just craving a quick bite, long wait times can be a dealbreaker. That’s why mobile ordering is essential for QSRs today. 

Here’s why it matters:

• Customers can order and pay right from their phones, skipping the line altogether.
• Since customers input their orders directly, the risk of order errors drops significantly.
• Convenience matters. Mobile ordering gives customers control, making their dining experience smoother and more enjoyable.
• Shorter wait times allow you to serve more customers during peak hours.

What is SmartPay?

SmartPay is designed specifically for QSRs. It streamlines your QSR operations with features like user-friendly product selection, quick card payment processing, and real-time inventory updates to prevent stockouts. Built-in reporting tools, such as Product and Day-End Reports, provide actionable insights into sales and performance. Designed for efficiency and ease, SmartPay is perfect for managing busy restaurant environments while enhancing customer satisfaction. 

How Mobile Ordering Works with SmartPay

SmartPay makes it easy for QSRs to offer mobile ordering with simple setups. Here are two main ways to implement mobile ordering using this system:

1. QR Code-Enabled Ordering

QR code ordering has become a go-to solution for contactless dining. In fact, 78% of people favor QR code menus over paper menus. With SmartPay, you can generate QR codes linked to your digital menu. Here’s how it works:

• Customers scan the QR code using their phone.
• The menu appears on their screen. 
• Customers browse and customize their orders.
• They place their order and pay directly from their phone. All without requiring assistance from staff.

Why it works:

• Ideal for self-service setups and contactless dining
• Decreases staff workload during peak hours
• Improves the dining experience with faster service

2. Restaurant App Integration

For an advanced approach, SmartPay also integrates seamlessly with custom QSR apps. Here’s how this method works:

• Customers download your restaurant’s app.
• They can browse the menu, place orders, and make payments directly within the app.
• The app can also store customer data for personalized offers and loyalty rewards.

Why it works:

• Great for building customer loyalty
• Allows for targeted marketing with offers and discounts
• Encourages repeat business with app-exclusive deals

Both methods give customers the convenience of ordering from their phones. On top of that, you get the benefit of smoother operations and increased efficiency.

Top 3 Features of SmartPay for Mobile Ordering

When it comes to mobile ordering, SmartPay offers specific features that make a real difference in your daily operations:

1. Inventory Reporting (Inv Rep)

Keeping track of stock is crucial. This is especially crucial during busy hours. SmartPay’s Inventory Reporting (Inv Rep) gives you real-time insights into your inventory levels.

• Easily see what’s running low.
• Prevent overselling items that are out of stock.
• Make data-driven decisions for restocking.

This feature ensures you don’t run out of your customers’ favorite menu items. After all, you’d never want to disappoint a customer.

2. Clock-In and Clock-Out

Managing your staff can get tricky, especially during peak hours. SmartPay simplifies shift management with its Clock-In and Clock-Out feature.

• Employees can record their clock-in and clock-out times directly through the restaurant POS system.
• Track staff hours and manage payroll easily.
• You can stay organized and avoid staffing issues.

This feature simplifies and streamlines employee management. Consequently, focusing on serving customers becomes easier.

3. Flexible Payment Options

SmartPay supports multiple payment methods. So, making restaurant payments becomes convenient for customers, whether they carry cash or cards.

• Card Payments: Whether customers swipe, tap, or insert their card, they can choose the payment method that suits them best for a hassle-free experience.
• Mobile Wallets: Compatibility with mobile wallets like Apple Pay and Google Pay.
• Contactless Payments: Perfect for modern, touch-free transactions.

The more options you offer, the easier it becomes for customers to pay. The result: faster service and higher satisfaction.

Benefits of Implementing SmartPay Mobile Ordering in QSRs

Mobile ordering with SmartPay offers significant advantages. Let’s break down the top benefits:

• Mobile ordering decreases queues. It also speeds up service. This leads to a better customer experience.
• Self-service options like QR code ordering reduce staff dependency while preserving service quality.
• Customers place their own orders. This decreases the chances of miscommunication. This significantly reduces the risk of order inaccuracies.
• Mobile ordering enhances dining convenience, especially appealing to tech-savvy and younger customers.
• SmartPay’s reporting features offer valuable insights into customer preferences, best-selling items, and peak hours. This helps you make smarter business decisions.

Why Opt for SmartPay for Mobile Ordering

Implementing mobile ordering goes beyond keeping up with trends; it's about staying competitive and enhancing service quality. SmartPay simplifies the process. It offers everything you need to get started with QR code ordering or a custom restaurant app.

With features like inventory reporting, clock-in/clock-out management, and flexible payment options, SmartPay makes mobile ordering accessible for QSRs of all sizes. Book a demo for mobile ordering with SmartPay today!