Multiple employees manage various tasks at the same time. However, if a cashier mistakenly access manager-level features like financial reports, they would be able to alter sensitive data or disrupt workflows. So, properly setting up employee roles and permissions is a MUST to avoid confusion and inefficiencies in your QSR.

OneHubPOS simplifies managing employee roles and permissions effectively and securely. This ensures each team member has access to only what they need, enhancing both productivity and security.

This article guides you through how to easily set up roles and permissions in your QSR POS and explains why OneHubPOS is the best choice for your business.

The Challenge

Often, controlling access to certain features and data is one of the toughest pain points of managing a busy QSR. Let’s explore some of the pain points:

Security Risks  

Without proper controls, sensitive data like sales figures, inventory, and cash management can be at risk. What if one of your employees accidentally accesses sensitive sales reports? Ideally, they should only be viewed by management. This breach of security could lead to unauthorized changes or even data theft. 

Operational Confusion  

Picture a busy lunch rush where the server is distracted by requests for refunds or menu management on their handheld POS system. This not only affects kitchen efficiency but can lead to customer dissatisfaction as well. With such overlaps in permissions, nothing gets done efficiently.

Improper Access Control  

Suppose you hire a new cashier. But you don’t adjust the permissions correctly. Then, they might access features meant for managers, leading to potential mishaps. This can create inefficiencies, as the new hire may not know what tasks they are authorized to perform. That’s how manually managing employee permissions can become overwhelming as your quick service restaurant grows. 

Impact on Productivity  

When your team lacks clear access to necessary tools, their productivity suffers. For example, if servers have to constantly seek manager approval to process refunds, it creates bottlenecks, especially during peak hours. This can frustrate both employees and customers, leading to a negative dining experience.

Why OneHubPOS is the Best Solution for Your QSR

Choosing OneHubPOS to manage employee roles and permissions resolves these challenges for you. Here’s how:

Ease of Setup  

Even if you’re going to start your quick service restaurant and have no technical background, you can easily assign roles within minutes with OneHubPOS. Setting up roles and permissions in OneHubPOS is quick and simple. It has an intuitive interface. So, you don’t need to be a tech expert to configure everything. 

Customizability  

The responsibilities of every employee vary. OneHubPOS allows you to tailor roles and permissions for each level of your staff. It could be a cashier, manager, or admin. You can ensure each role has access only to what they need. 

Advanced Security  

Sensitive information, such as financial data or inventory levels, needs to be protected. So, OneHubPOS enables secure, role-based access. This ensures that only authorized personnel can view or edit critical data to keep your business safe from internal and external threats.

Role-Based Dashboards  

Once you assign permissions, OneHubPOS makes role-specific dashboards to employees. This means each team member only sees the information and tools relevant to their job. Consequently, there is no confusion and productivity improves as employees can focus on their tasks without distractions.

Increased Efficiency  

When the OneHubPOS dashboard clearly defines roles and permissions, your employees know exactly what they can and cannot do. This avoids confusion and reduces errors. Plus, the onboarding process for new hires becomes simpler as you won’t need to constantly train staff on what’s off-limits. They’ll know from day one.

Mobile and Remote Access  

If you have QSRs at multiple locations, the mPOS system of OneHubPOS gives you the ability to manage roles and permissions remotely. You could be at home, on vacation, or simply away from the restaurant. Despite that, you can make quick adjustments without needing to be on-site.

6-Step Guide to Set Up Roles and Permissions in OneHubPOS

Let’s get into how to set up employee roles and permissions for your QSR using OneHubPOS. The process is simple and can be done in just a few steps.

Step 1: Log in to the OneHubPOS Dashboard

Start by logging into your OneHubPOS Dashboard with your credentials. From here, you have access to all core functionalities, including managing employee roles and permissions. 

Step 2: Access Roles & Permissions Settings

Once you’re in the dashboard, go to the "Employees" section on the left-hand menu. Click on it, and you’ll come across two subsections: “Users” and “User Roles.” Go to “User Roles” to control access for each employee.

Step 3: Define Employee Roles

In the “User Roles” subsection, define specific roles for your team members. Type in the employee’s name in the Create Role box and use the dropdown menu to assign them their designated role. Think about your team and categorize them into specific employee roles, such as:

• Front-of-house, like cashiers, hosts, or servers who interact with customers
• Back-of-house, like chefs, cooks, or kitchen staff who handle food preparation
• Management, like restaurant managers or shift supervisors who oversee operations and financials

Step 4: Set Permissions for Each Role

Once you assign that role, scroll down a bit to define what each employee can do within your restaurant POS system. Then, toggle on or off to assign permissions based on the responsibilities of each role. For example:

• Cashiers should have access to processing transactions (pay in and pay out) and managing orders (like transfer or reopen orders).
• Managers should have access to sales analytics reports, employee reports, and discount reports.

Step 5: Save and Review

After assigning roles and permissions, double-check that each employee has the correct access level for what they need to do their job. There should be no overlaps or missing permissions that could cause confusion. Once everything looks accurate and save your changes.

Step 6: Review and Edit Employee Permissions

OneHubPOS also allows you to track and manage what permissions have been given to each user. Go to the “Users” subsection and click on the “Users” tab. A detailed list of all your employees, including their roles and contact details, will appear. Under the “Action” column, click the Edit icon corresponding to the employee’s name to update a role or permission.

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This will show you a window where you can view and edit details of the employees. This includes the employee’s full name, username, passwords, hire date, birth date, assigned role, address, passwords, and more. 

You can also update their role directly from this screen, such as admin, cashier, and manager. After making the necessary changes, click Save to confirm the updates.

If an employee leaves or no longer needs access to the system, you can easily remove them by clicking the Bin icon corresponding to their name. This will permanently delete their user profile from the system, ensuring your QSR POS remains secure.

Control Employee Roles and Permissions With OneHubPOS

Managing employee roles and permissions maintains security, boosts efficiency, and simplifies day-to-day operations in your QSR. OneHubPOS makes this process easy with its intuitive interface, customizable roles, and secure, role-based access features.

With OneHubPOS, you can be confident that your team has the tools and access they need to succeed—without compromising security. Plus, with 24/7 support, we’re here to help you every step of the way. Get started with OneHubPOS today for just $1 and experience how simple it is to set up roles and permissions. 

Self-service kiosks have stirred up quite a conversation in the fast-food world. With Gen Z's preference for quick and effortless service, these touch screens have proven to be incredibly helpful. As a result, self-ordering kiosks have become widespread at chains like McDonald's, Panera Bread, and Burger King.

In fact, Shake Shack's CEO, Robert Lynch, says kiosks do more than speed up ordering; they also open up chances to upsell that might get overlooked when staff are busy with long lines. 

This change in restaurant operations raises an important point: integrating self-ordering kiosks can cut down wait times, improve order accuracy, and even boost sales.

So, how can you leverage this technology to elevate the dining experience? Let’s find out how self-ordering kiosks paired with OneHubPOS are the perfect solution if you’re tired of long wait times.

Why Integrated Self-Ordering Kiosks Boost Quick Service

Self-ordering kiosks are a game changer! Say goodbye to long queues and waiting around. Self-ordering kiosks ensure quick checkouts and a smoother overall experience.

Fewer Order Errors

Self-ordering kiosks reduce order errors by letting customers enter their choices directly, which eliminates miscommunication. No more mixed-up orders—just exactly what the customer wants, every time!

Faster Customer Service

When you have multiple kiosks available, several customers can order at once. No more long lines waiting for one cashier.

Hassle-free Payments

The kiosk integrated with payment functionality offers multiple payment options, like credit cards and mobile wallets. Using cash? Simply pay at the counter. Everything is processed smoothly, reducing wait times.

Efficient Resource Use

Another key benefit of self-ordering kiosks is that while they handle order-taking, your staff can focus on preparing food and offering a better customer experience instead of line busting, crowd control or struggling to get multiple orders and service requests at once. 

For example, kiosks make sure to suggest upsell options, like milkshakes or fries, whenever customers place an order. Shake Shack CEO Robert Lynch notes, "Upselling is not always a priority for employees managing long lines. Their focus is often on processing orders as quickly as possible." Plus, kiosks free up employees from the cash register, allowing them to focus on keeping the dining area tidy, delivering food, or helping out in the kitchen.

A Far Better Customer Experience

Approximately 67% of customers prefer self-service options rather than interacting with a customer service representative. Offering them a self-ordering kiosk lets them customize their orders at their own pace. They don’t feel rushed by other customers in line, and they get more control over their meal. This approach allows customers to enjoy a more personalized and satisfying dining experience.

Top 5 Things Your Kiosks Must do to Facilitate Quick Service/Top 5 Must-Have Features for Efficient Self-Ordering Kiosks

Here's how you can create a quick service experience for your customers with self-ordering kiosks:

1. Go for a User-Friendly Interface

For fast service, your kiosk should have an easy-to-use interface. A confusing or cluttered menu will slow your customers down. Here’s how user-friendly your kiosks should be:

Simplify the Menu Layout

The menu on your self-ordering kiosks should have clear, logical categories like meals, combos, and specials. Presenting too many options at once can overwhelm customers. For example, the OneHubPOS kiosk interface divides items into easily recognizable categories like “Hub Specials” and “Combos,” making it easier for customers to find what they want.

Customization Made Easy

Allowing customers to customize their orders is a great move, but it needs to be simple. Make sure the options for toppings, sides, or drink choices are clear and easy to go through.

Visual Cues

Good-quality photos of your menu items can make a big difference. Customers will feel more confident in their choices, which speeds up decision-making.

2. Tailor the Menu for Kiosk Only

The menu should work well for both the customer-facing kiosk and your back office system. Here’s what to keep in mind:

Kiosk

You can display the most popular items, combos, and promotions front and center. The customer’s experience should be visual and simple—items need to look good and be easy to select

Back Office Cloud

Behind the scenes, your POS should give your staff everything they need to keep operations running, such as detailed order info and stock levels. This keeps your kitchen running efficiently.

3. Streamline the Payment Process

Payment processes in restaurants can become bottlenecks if they are not seamless. An integrated kiosk system like OneHubPOS gives your customers multiple payment options:

Pay at the Kiosk

Let customers complete their payments directly at the kiosk using a card or mobile payment. This reduces the need for extra steps like going to the counter.

Pay at the Counter

If customers prefer, they can choose to pay at the counter. The kiosk prints a receipt with a barcode or QR code, which they hand to the cashier to complete the payment.

QR Code for Quick Payments

Customers can scan a QR code to quickly pay for their order with their phone, making the process even faster.

4. Install Multiple Kiosks

During busy periods, having more than one kiosk can drastically cut down wait times. When multiple customers can place orders at the same time, the lines disappear.

Strategic Placement

Place your kiosks in high-traffic areas or near the entrance. This allows customers to start their order as soon as they walk in, without having to wait in line.

Self-Checkout Option

Some kiosks can double as self-checkout stations for customers picking up to-go orders or paying for quick items. This dual functionality helps you maintain quick service during peak hours.

5. Real-Time Order Tracking

Customers value transparency about their order status, especially during peak hours. With a real-time order tracking system linked to your KDS, they can keep an eye on progress without needing to ask staff.

Kitchen Integration

When an order is placed via a kiosk, it’s sent directly to the kitchen. The kitchen staff sees the order immediately, allowing them to start preparing it right away, cutting down on delays.

Display Status Updates

You can display real-time updates using OneHubPOS’ Kitchen Display System in the Kitchen and counter. This keeps customers informed and reduces impatience during busy periods.

Steps to Use Integrated Self-Ordering Kiosks with OneHubPOS

From start to finish, self-ordering kiosks integrated with OneHubPOS make the ordering process quicker, simpler, and more efficient for both customers and staff. Let’s walk through how easy and quick service becomes when self-ordering kiosks are paired with OneHubPOS.

1. Open the Kiosk Application

Getting started is simple. The kiosk asks for a 16-digit activation code, which is provided by the OneHubPOS onboarding team. Just type in the code, and the system will automatically load all the store details.

Once everything’s set, you’ll be prompted to accept the terms and conditions, and within moments, you’re ready to go.

2. Choose Your Service Option

The home screen offers customers a choice: Dine-In or Takeout. With just a tap, the system adjusts itself to fit the selected service type, making it a smooth and tailored experience whether customers plan to sit down or grab their food to go.

3. Browse and Customize the Menu

Going through the menu is effortless. It’s divided into clear product groups, so customers can easily find what they want. For example, they might choose "Hub Special" to see related meal options.

Adding items is as easy as a single tap. Plus, customers can customize their order—whether it’s adjusting toppings, selecting sides, or choosing a portion size—before sending it to the cart. 

Not done yet? Customers can simply hit Order More to keep browsing the menu.

4. Review and Adjust the Order

As customers browse, the kiosk keeps track of their choices with a real-time order summary at the bottom of the screen. This summary includes the subtotal, tax, and total, so customers always know where they stand.

Need to make a quick change? They can delete items or adjust quantities with just a couple of taps. Not quite ready to order? No problem. The cart can be cleared, or they can return to the homepage to start fresh.

5. Complete the Order

Once the customer has made their selections, all they have to do is tap Complete Order. From there, they’ll be asked to choose a payment method:

Pay Here

The customer can finish their transaction right at the kiosk using a card or digital wallet. The receipt is printed automatically, and the order is sent straight to the kitchen.

Pay at Counter

Prefer to pay at the counter? No worries. The kiosk prints out a receipt with a barcode or QR code, which the customer takes to the cashier to finalize the payment.

6. Order Confirmation and Printing

After payment, the kiosk generates an Order ID, which is printed on the receipt. This ID can be used to track the order’s progress, whether it’s through a display screen in the restaurant.

Elevate Customer Experience by Integrated Self-Ordering Kiosks with OneHubPOS

Self-ordering kiosks address customer demands for quick and efficient service. Integrating them with your POS system takes efficiency to the next level, transforming your restaurant's operations. They reduce errors, speed up transactions, and give your customers more control over their ordering experience. 

Looking for faster service, happier customers, and smoother operations? With OneHubPOS, you can manage your operations, reduce wait times, and free up your staff to focus on preparing food and providing excellent customer service.

‍You've put thought into designing your Quick Service Restaurant menu, and customers keep returning for more. But as your business grows, you start noticing some items fly off the shelves, while others hardly get ordered. This results in wasted ingredients and lost revenue – and you want to change that.

You may think you know your best sellers, but do you?

This is where OneHubPOS can make all the difference. More than just a tool to process transactions, our modern POS system provides detailed insights that help you optimize your menu. With just a few clicks, you can get automated reports that enable you to pinpoint top-performing and underperforming items to make critical decisions about menu changes and reduce waste, improve food cost percentages, and possibly make profits on menu items. 

This blog explores how OneHubPOS data helps you identify your best sellers, streamline offerings, reduce waste, and focus on customer favorites.

Identifying Best-Selling Items Using POS Reports

Your POS system collects many sorts of data. Let’s dive into the specifics of how you can make sense of that data to identify your best selling items.

1. Sales Reports

Reviewing your sales analytics reports is the most direct way to identify your top performers. These reports show you how each menu item is performing over different time frames, such as:

• Daily
• Weekly
• Monthly

The goal here is to look for consistency. Are there items that sell steadily day after day, week after week? These are your bestsellers. 

The best part? OneHubPOS offers you auto-generated reports that can be accessed with one touch on the POS app and Cloud in real-time, so you don't have to manually sort and look at the best-selling and least-selling items of your restaurant.

Filters add extra value here, allowing for more precise analysis. Even if you operate QSRs at multiple locations, OneHubPOS can filter your sales by store to see if certain items perform better in one location than another. 

For instance, a particular dessert might be a bestseller at one location but less popular at another. Similarly, some items may perform better on weekends compared to weekdays. Getting these insights from a cloud POS system allows you to tailor your menu offerings or promotions to different customer bases.

Furthermore, OneHubPOS lets you look at sales data by time of day, which can tell you exactly when certain items are most popular. If you notice that iced drinks in your coffee shop are most popular between 2 PM and 5 PM, you might consider increasing inventory and staffing during those hours. Alternatively, you could introduce a ‘Happy Hour' promotion to further boost sales.

This kind of adjustment may seem small. But it can significantly improve customer satisfaction and reduce wait times.

2. Upselling & Cross-selling

In QSRs, some items tend to be purchased as a combo. For instance, a cheeseburger is often accompanied by fries and a soda. 

Identifying these trends through POS data allows you to understand your customers' favorite combinations. With OneHubPOS’s product setup section, you can create attractive bundles that directly match their tastes, leading to increased sales and a better customer experience.

Let’s say you create a bundle with a popular burger, fries, and a drink at a 10% discount. This not only entices customers to spend more but also makes their ordering experience easier since you’ve already put together a meal for them.

3. Seasonal and Trend Analysis

Customer preferences tend to shift throughout the year. They might crave holiday-themed treats, refreshing summer specials, or comforting winter dishes. For example, fresh fruit smoothies might sell exceptionally well during Miami's hot summer months, while soups and stews could dominate sales in Denver's colder seasons.

OneHubPOS offers a variety of sales reports that help you track how specific items perform during different times of the year. Additionally, trend analysis can be a powerful tool to predict future sales. If a particular item thrived during a limited-time promotion last year, reintroducing it could yield similar success.

Furthermore, suppose you notice a growing trend. For example, plant-based options become more popular. Then, you can add similar items to your menu.

4. POS Inventory Reports

While your POS system’s inventory tracking helps you monitor stock levels, OneHubPOS goes a step further by providing detailed restaurant analytics on how quickly ingredients are being used up.

This gives you valuable insight into which dishes are being ordered the most. Frequent reordering of specific ingredients signals that the dishes using them are popular with your customers.

For example, if you notice you're running low on oregano for your pizzas, it’s a clear indication that pizzas with oregano are among your bestsellers. This data gives you an edge, allowing you to plan ahead, ensure your stock is well-managed, and avoid disappointing customers with sold-out favorites.

Additionally, you can leverage this insight to create special promotions or combo deals around these popular dishes, further boosting sales.

Make the Most of Your POS Data to Identify Best-Selling Items

In a fast-paced QSR, your POS system should be more than just a tool for processing transactions. It's a valuable source of data that helps you identify best-sellers, understand customer preferences, and optimize operations.

With OneHubPOS, you’re not just seeing what's happening in the moment — you're gaining insights that can shape your QSR’s future. The more you dive into your data, the better you can grow your business, enhance customer satisfaction, and stay ahead of the competition.

Ready to level up? To identify your best-selling items and optimize your menu, start optimizing your QSR today with OneHubPOS—available now for just $1!

The holiday season offers restaurant owners a prime opportunity to increase sales and attract customers. In this blog, we will explore creative 2024 holiday calendar ideas, share promotional strategies, and provide tips you can implement in your restaurants to succeed during this festive season.

The Holiday Season in the US

The holiday season is here! From Thanksgiving to New Year's Eve, everyone gathers to enjoy great food and company. For restaurant owners, this is the perfect time! There are so many opportunities to attract customers, build patrons and increase sales. People love to celebrate and dine out. Special menus, festive decor, and unique offers can bring in new guests. It’s also a chance to make regular patrons feel extra special. 

Benefits of Early Holiday Preparation for Your Restaurant

• Prepare for higher foot traffic and ensure smooth operations.
• Customize menus, discounts, and events for each holiday.
• Plan resources, staff, and inventory in advance to prevent last-minute issues.
• Create excitement around your holiday specials ahead of time.
• Use social media, email, and in-house promotions to generate buzz.
• Attract more reservations with early promotion of your specials.
• Maximize revenue during busy holiday periods.
• Create memorable experiences that encourage return visits.

Holiday Calendar Ideas

Here’s the US holiday calendar 2024 for restaurant owners. It’s packed with ideas. Get creative and engage your customers. Each date has themed suggestions. Pro tips included. Unique engagement ideas, too. Make the most of the holiday season!

Veterans Day

Date: Monday, November 11

Offer Discounts

Set a 15-20% discount for veterans and active-duty military. Your restaurant POS system automatically applies these discounts at checkout. Try a "buy one, give one" deal so they can share a meal with family or friends. It's a great way to honor them while boosting loyalty among all diners. 

Create a Tribute Wall

Set up a special area where customers can post thank-you notes or photos in honor of veterans. Supply sticky notes, small flags, or postcards where people can write personal messages. This wall can remain throughout the month as a reminder of gratitude and respect.

Special Menu

Create a “Patriotic Platter” with red, white, and blue-themed dishes or American classics like burgers, apple pie, or BBQ. That's also perfect for social media sharing! OneHubPOS allows you to quickly update your menu with holiday specials or themed dishes.

Thanksgiving Day

Date: Thursday, November 28

Host a Special Brunch

Many people celebrate with friends a day or two before Thanksgiving. Offer a special brunch with a warm, inviting atmosphere, ideal for those who may not cook the big meal themselves. You may call it “Friendsgiving” brunch. Include comfort foods like mashed potatoes, stuffed mushrooms, and sweet potato casserole.

Special Holiday Menu

Design a “Thanksgiving Feast” with unique twists on traditional dishes. Try serving mini pumpkin soup shooters or mini pecan pies for a playful yet festive approach. With OneHubPOS, you can update your specials or create a unique holiday menu, offering customized items or menu pricing for the season.

Photo Wall

Set up a cozy, autumn-themed photo wall. Add pumpkins, hay bales, and Thanksgiving props. Offer Polaroid-style photos or use a vintage filter. These make great keepsakes. Diners will love sharing their photos online.

Christmas Season Kick-Off

Date: Sunday, December 1

Deck the Halls

Kick off the holiday season by fully decorating your restaurant. Add holiday lights, wreaths, and themed ornaments, creating a festive atmosphere. Customers are drawn to these aesthetics. They’re more likely to spend time (and money) in a beautifully decorated space.

Limited-time Holiday Drinks

Create a holiday drink menu. Feature festive cocktails like spiced mulled wine, eggnog, and peppermint hot chocolate. Include seasonal mocktails, too. This way, everyone has a chance to indulge. OneHubPOS allows you to easily track limited-time offerings and manage inventory for seasonal drinks, helping you keep your stock in check during busy times.

Social Wall

Encourage customers to post their holiday moments at your restaurant using a special hashtag. Feature these posts on a live social wall or slideshow that guests can view while dining. It makes for an interactive experience and encourages customers to post about their visit.

Hanukkah

Date: Begins Wednesday, December 25

Hanukkah Specials

Celebrate Hanukkah with a themed menu. Feature traditional Jewish foods like latkes, brisket, or sufganiyot (jelly donuts). These dishes bring a taste of tradition. They connect with the local Jewish community.

Light Up the Night

If your restaurant has outdoor space, set up a menorah. Light one candle each night of Hanukkah. This symbolic gesture can resonate with patrons and create a welcoming environment.

Gifting Idea

With each meal during Hanukkah, give customers a small chocolate coin (gelt) or a discount coupon for a future visit. This simple gesture shows you’re mindful of the holiday.

Christmas Eve & Christmas Day

Date: Tuesday, December 24 & Wednesday, December 25

Host a Christmas Eve Dinner

Offer a prix-fixe Christmas menu. Include traditional favorites. Add decadent desserts. Consider live music. A pianist can enhance the ambiance and create a cozy atmosphere.

Gift Cards & Giveaways

Encourage last-minute gift shoppers by offering discounts on gift cards. You could also hold a raffle where customers can win a free dinner in January.

Photo op with Santa

Set up a spot where families can take photos with Santa or another festive character. This addition makes for a unique holiday experience and creates lasting memories.

Kwanzaa (First Day)

Date: Begins Thursday, December 26

Honor African Cuisine

Showcase dishes inspired by African and African American culinary traditions, such as collard greens, sweet potatoes, or cornbread. A Kwanzaa-themed special menu allows diners to celebrate cultural diversity.

Art Wall or Tribute Area

Create a community space where customers can write their wishes for the upcoming year on sticky notes or postcards. Decorate with the colors and symbols of Kwanzaa to create an educational and celebratory ambiance.

New Year's Eve

Date: Tuesday, December 31

Countdown Party

Host a lively countdown party with a festive menu and drink specials, encouraging reservations as space will likely be limited. This is a high-demand night for restaurants, so take advantage of self-ordering kiosks to reduce wait times and manage the rush.

Sparkling Drink Options

Offer champagne cocktails, creative mocktails, and fun party favors like mini sparklers or noise-makers for midnight. With OneHubPOS, you can create special drink promotions for the evening and easily upsell champagne or creative mocktails.

New Year’s Photo Wall

Set up a glitzy photo wall with props like “2024” glasses, confetti, and noisemakers. This setup makes for memorable photos that customers are likely to share online.

New Year's Day Brunch

Date: Wednesday, January 1

Brunch for the Late Risers

Offer an extended brunch with comfort foods, like breakfast burritos, avocado toast, and refreshing “recovery” drinks like ginger shots or soothing teas.

Discount on Gift Cards

Encourage diners to purchase gift cards for the new year as gifts for themselves or friends, offering a small discount or a bonus credit.

Vision Board Wall

Set up a sticky-note wall where guests can jot down their goals or resolutions for the new year. This interactive experience aligns with the new year’s theme and can build community among guests.

A Handy Planning Checklist for All Events:

‍Remember: Early preparation is key to holiday success. Start planning at least 6-8 weeks before each major holiday.

Ease Your Holiday Celebrations With OneHubPOS

This 2024 US holiday calendar provides many opportunities to celebrate the holiday season and create a festive, memorable experience for your customers. Planning each date as per the national holiday calendar in advance and using a combination of social media, email, and in-house engagement will ensure a successful holiday season, turning casual diners into loyal patrons.

Want to manage your holiday promotions? Use OneHubPOS to handle orders, track customer preferences, and improve engagement this season. Book a demo and let us help you create unforgettable experiences all holiday long!

In simple terms, cash discounting is the method you use to offer lower rates on products to your customers who pay in cash. A cash discount program is a common pricing strategy that is legal in all 50 states in the USA. 

Whether you run a restaurant, a retail store like a salon, an auto shop, a liquor store, or any other, you can implement cash discounting with your POS provider. In this blog, let’s understand more about cash discounting (also known as dual pricing) and how a business owner can benefit from this. Ready?

What is Cash Discounting?

Cash discounting, also known as dual pricing, is a pricing strategy that offers customers a discount if they choose to pay with cash instead of a credit or debit card. This approach incentivizes cash payments by setting two different price points (approx 4% difference) for the same product or service: one for card payments, which includes the cost of processing fees, and one lower price for cash payments, where processing fees are eliminated. This method helps businesses cover credit card processing costs, which can be a significant expense, while also providing value to customers who prefer paying with cash.

Example of Cash Discounting 

Imagine a coffee shop implementing cash discounting. The price for a cup of coffee is listed as $3.00 for card payments. However, if the customer pays with cash, they’ll pay $2.85. This encourages customers to pay with cash, helping the coffee shop save on the card processing fees that would have applied if the customer paid with a credit card.

Cash Discounting vs. Surcharging

While cash discounting and surcharging might sound similar, they have a crucial difference. 

Why Cash Discounting is Popular

Adaptation to Fee Increases: As credit card processing fees rise, more businesses are turning to cash discounting to protect their profit margins without alienating customers.

Customer Transparency: By showing both prices up front, businesses can be transparent about their costs and provide an opportunity for customers to save, which can enhance customer satisfaction.

How to Implement Cash Discounting for Restaurants, Retail and Liquor Stores

Here’s the implementation guide for cash discounting with bullet points for restaurants, retail stores, and liquor stores:

1. POS Setup

Restaurants:  

  - Choose a POS system that supports dual pricing, adjusting prices seamlessly at checkout.

  - Ensure the system can automatically apply cash discounts to avoid slowing down service during high traffic.

  - Configure the POS to handle cash discounting across various menu items and dining settings (dine-in, takeout, delivery).

Retail Stores:  

  - Opt for a POS that clearly shows both cash and card prices, helping customers understand the savings at checkout.

  - Use a system that allows printing receipts with both cash and card prices for transparency.

  - Ensure the POS can handle the wide range of prices found in retail without requiring manual adjustments.

Liquor Stores:  

  - Set up a POS that includes dual pricing with a breakdown of cash and card prices for each item, especially in multi-item purchases.

  - Confirm that the POS is compliant with any state regulations on cash discounting for liquor sales.

  - Ensure clear visibility of discounted prices to meet regulatory standards.

2. Signage and Communication

Restaurants:  

  - Place signage at entry points, host stands, and on menus to inform customers of the cash discount policy.

  - Add small table signs as gentle reminders for diners.

  - Ensure receipts display both cash and card prices to maintain transparency and avoid customer confusion.

Retail Stores:  

  - Position signs at store entrances, checkout counters, and near promotional displays to communicate the cash discount policy.

  - For shelf labels, consider noting cash versus card prices, or indicate a cash discount on the card price.

  - Use clear, concise language on signage to streamline the customer experience and reduce inquiries.

Liquor Stores:  

  - Place prominent signs at the register, near coolers, and on display shelves to inform customers early about the dual pricing.

  - Ensure signage meets state regulations for pricing transparency, especially in states with strict alcohol pricing rules.

  - Keep signage simple yet visible to avoid misunderstandings at checkout.

3. Employee Training

Restaurants:  

  - Train all staff, including servers, cashiers, and managers, to explain the cash discount policy and answer common questions.

  - Provide scripts or sample explanations, such as, “We offer a small discount for cash payments to reduce processing fees.”

  - Encourage staff to be proactive in explaining the policy when customers inquire about pricing differences.

Retail Stores:  

  - Equip staff to give brief, clear explanations of cash discounting at checkout.

  - Prepare employees with quick responses or scripts for when customers ask about the dual pricing.

  - Ensure employees are aware of signage locations to help customers understand the pricing structure.

Liquor Stores:  

  - Ensure employees understand the cash discount policy and relevant state regulations.

  - Train staff to offer concise explanations to customers who may be unfamiliar with cash discounting in a liquor store setting.

  - Reinforce the importance of explaining the policy clearly to avoid confusion and ensure regulatory compliance.

Legal and Regulatory Guidelines for Cash Discounting

Understanding the Legality:

• Clarify that cash discounting is legal in most places, but ensure compliance by following state-specific rules.
• Differentiate cash discounting from surcharging (adding fees to card transactions, which may have restrictions).

Transparency and Disclosure:

Emphasize the need for clear signage and transparent communication at point-of-sale locations.

Mention any legal notices required for displaying dual prices.

State-by-State Regulations:

Brief overview of any major states with specific rules or nuances (if applicable).

Benefits of Cash Discounting for Business Owners

• Reduced Processing Fees: Discuss how this approach helps in minimizing card processing costs and increasing profitability.
• Enhanced Cash Flow: Cash transactions boost liquidity, which benefits operational cash flow.
• Customer Incentives: Describe how cash discounting can attract customers who prefer to save on transaction fees.
• Business Competitiveness: Explain how businesses can stay competitive by lowering overhead costs.

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If you have expanded your restaurant to multiple locations, we understand, every day is now an adventure for you. Your day starts with taking account of the inventory, managing menus, tracking previous day sales, and coordinating multiple teams across all your restaurant’s locations.

But do you find yourself getting increasingly frustrated with the never-ending workload, issue resolution, and reviewing all location reports while also ensuring customer satisfaction? This is a common growing pain that multi-location restaurant owners typically face. 

Many owners like yourself use point-of-sale (POS) systems to streamline operations and get real-time insights, to make their life easier. In fact, according to the National Restaurant Association, 76% of restaurant owners believe that technology can give them a competitive edge in the market. 

Managing multiple locations requires an effective approach: a multi-location POS solution. This blog will help you explore multi-location POS systems, how they compare with traditional POS solutions, and what features you should look for when investing in such a solution.

Understanding Multi-Location POS Systems

Traditional POS systems are often designed to manage operations within a single location or use an on-premise server for multiple locations. In this case, you can keep track of customer data, sales, and inventory updates only when you are at specific restaurant locations. 

This results in your multi-location restaurants working in silos - as separate entities, running on reduced operational efficiency. Additionally, traditional POS systems may demand the installation of separate servers for every location, which can significantly impact your ability to scale up to become a restaurant chain. 

A multi-location POS system can enable you to centralize operations across multiple restaurant locations. It streamlines key processes such as inventory management, sales tracking, employee scheduling, and customer data management. The system operates on a cloud server that can be accessed from anywhere. All the information stored is encrypted and secure and can only be used by authorized personnel with access to the network. 

For a better understanding of how a traditional POS system compares to a multi-location POS system, let’s take a look at the table below: 

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8 Essential Features To Look for in a Multi-Location POS Systems

While multi-location POS systems offer an edge for managing restaurant operations across multiple locations, choosing the right system to suit your unique needs is essential. Point-of-sale software providers often have a long list of features catering to restaurants of all scales and sizes. Here is a list of must-haves in a multi-location POS system you should look for to choose the best one tailored to your restaurant’s needs.

Centralized Store Operations

As a small restaurant owner juggling multiple branches, managing everything can feel like a constant struggle. Imagine dealing with scheduling conflicts or running out of popular menu items during a busy shift. 

Centralized store operations are one of the most crucial features for managing multiple locations. A multi-location POS system offers key features such as real-time data analytics, inventory management, staff scheduling, menu updates, performance reporting, CRM tools, and streamlined order management to enhance efficiency, customer satisfaction, and growth across multiple restaurant locations. With real-time data reports at your fingertips, you can stay ahead of potential challenges like never before! This is also going to keep your customers satisfied, all while you stay flexible and on-the go. 

Easy Inventory Stock Transfer 

Effective inventory management cannot happen when you work with data from individual locations; you need them consolidated in a single platform. 

When you're running a multi-location POS system, inventory management may not be the most exciting part of the job, and hence a POS system can play a crucial role here. The real-time tracking feature allows monitoring stock levels, ensuring all the products are available whenever they're needed, minimizing the risk of stockouts or overstocking. Consolidating inventory data will also help you gain insights regarding sales, products performance and trends, allowing you to make informed decisions. Also, if the system detects that you're running short of any supply, it can alert and you can reorder before running out of it completely. 

With cloud-based inventory stock transfer, it is easy to move things around according to your convenience. A multi-location POS system helps you track stock levels, minimizing waste and preventing shortages. In this way you'll stay prepared during demand surges while avoiding overstocking and improving overall efficiency.

Multi-Store Promotions and Pricing

A multi-location POS system is built to support multiple stores or branches while maintaining complete control over operations like promotions, pricing, and inventory from one place. It is interesting to note that according to Valassis Research, 54% of guests tend to return to the same restaurant over time. However, 20% switch to different places due to special offers or coupons, while 12% look for restaurants with more affordable menu options. 

For example, if you notice a dip in visits at a specific branch, you can launch a targeted offer to draw customers back in. It also allows you to respond swiftly to changing demand patterns—redistributing popular items to locations where they're most needed. Offering personalized pricing and promotions can ensure customer satisfaction and more flexibility in handling orders and inventory.

Secure Payment Processing

Maintaining consistent payment security methods across all your branches can be a constant struggle. If even one of your locations uses outdated POS software, it can become an easy target for cyberattacks, putting your customers' payment data at risk. This inconsistency not only exposes you to hefty fines for non-compliance with PCI DSS (Payment Card Industry Data Security Standard) but also endangers your reputation and erodes customer trust. Complying with PCI DSS is crucial as it demonstrates your commitment to protecting customer data, helps prevent costly breaches, and ensures you meet legal and industry requirements for handling payment information.

A multi-location POS system like OneHubPOS provides centralized payment management and ensures all locations have the latest security updates. It automates compliance with industry standards and offers real-time monitoring, allowing you to detect and address potential threats quickly. 

Centralized Menu Management

Managing menus across multiple restaurant locations can quickly become a complex task, especially when each location operates with its version of pricing, promotions, and menu items. For example, you decide to run a seasonal discount program for loyal customers, but this gets miscommunicated to one of the locations and they start giving out discounts for all the customers. 

This inconsistency can snowball, leading to lots of sales going down the drain and your profits taking a hit. A multi-location POS system with centralized menu management lets you update menu items, pricing, and promotions from a single platform, ensuring consistency across all locations. 

Multi-Level Employee Management 

Managing staff across multiple locations often leads to scheduling conflicts, inconsistent time tracking, and complicated payroll processes. This can result in performance inefficiencies and increased labor costs. Such scenarios can also create frustration among employees and confusion around role-specific responsibilities.

The multi-level employee management system solves this by providing a centralized platform to track employees’ schedules, their performance metrics, and provide cross-location flexibility across all your branches. It also allows you to assign role-based access, ensuring that staff members can only access data relevant to their positions. 

Omnichannel Integration Capabilities

Seamless operations behind the scenes at your restaurant hinge on a robust POS system that integrates effectively with various applications. For example, if your POS connects with a popular delivery service, you can automatically update inventory and manage orders in real time, reducing errors and streamlining workflows. Additionally, integrating with your accounting software ensures that every sale is accurately recorded, while linking to your CRM helps you track customer preferences and tailor promotions.

OneHubPOS is built to tightly integrate with your existing workflows and vendors, so you don’t have to revamp your entire system. We are open to customisation, integrations and modifications to make your restaurant management easier. 

Multi-Location Reports

In a traditional POS system, managers must manually compile and compare separate reports on sales, orders, and profits from each location to get a holistic report on the restaurant performance. In contrast, a multi-location POS automatically consolidates data from all branches into a single, comprehensive dashboard.

OneHubPOS’s reports allow you to instantly view and compare key performance indicators across locations, identify trends, and make data-driven decisions in real-time. For example, you can quickly spot which menu items are bestsellers across all branches, compare labor costs as a percentage of sales between locations, or identify underperforming outlets that need attention. This bird's-eye view enables more agile and effective management, helping you optimize operations, allocate resources efficiently, and drive growth across your entire restaurant network.

6 Key Factors to Evaluate When Choosing a Multi-Location POS System

Rushing into choosing a multi-location POS without evaluating key factors can lead to serious issues, such as operational inefficiencies, unexpected costs, and overwhelmed staff. These challenges can disrupt the management of multiple locations, resulting in lost sales and dissatisfied customers. To avoid these pitfalls, it's essential to carefully consider the factors that will support your business's growth and efficiency. 

Let’s explore six key considerations when choosing a multi-location POS system.

Cloud-Based

Imagine having the power to get a birds eye view of your restaurant’s functioning efficiency when you are on a vacation. This is possible with cloud-based POS systems wherein your data is synchronized across locations in real-time. A 2024 Restaurant Industry Trends report reveals that 76% of US restaurants have embraced this technology, enabling owners to effortlessly monitor sales, inventory, and operations without being tied to one location. This flexibility can be a game-changer for your business.

Cost

Picture this: You’ve found the perfect POS system, but then you discover hidden fees that derail your budget. Understanding the total cost—including setup, subscriptions, and transaction fees—is crucial. In the case of OneHubPOS, the transaction fee charges are as low as 2.3% + 10 cents, along with features such as extensive reporting, order, menu and 
inventory management, and 24/7 support. Evaluate what each system offers against your budget to ensure you invest in a solution that meets your financial requirements and delivers value to your restaurant's unique needs.

Ongoing Support

Small restaurants need to seize sales opportunities whenever possible, like a Saturday night rush or a festive season rush. What if your POS suddenly crashes at that time? Pure panic! Unless you have reliable and 24/7 support at your fingertips. OneHubPOS offers ongoing 24/7 assistance to swiftly resolve issues, keeping your operations smooth and your customers happy. With the right support, you can focus on delivering exceptional dining experiences without worrying about tech glitches.

Scalability

What is the next step to running multi-location restaurants? Expanding to a chain of restaurants. Whether opening new locations or converting franchises, your POS should evolve seamlessly with you. A scalable system allows you to easily add locations, staff, and customers without major overhauls. With a OneHubPOS powered cloud kitchen, you can do just that. Its adaptability ensures that your growth is supported at every step, helping you to scale confidently. 

Flexible Integration

When your individual restaurant systems such as accounting, delivery, and inventory management don’t communicate effectively, it leads to data silos. This fragmentation makes it difficult to track orders, manage inventory levels, and maintain accurate financial records across multiple locations. 

OneHubPOS solves these integration challenges by seamlessly connecting with all your restaurant location’s existing essential systems. Additionally, OneHubPOS works with various payment partners and supports delivery and shipping logistics. In addition to its live integration with Payrix, Cardconnect, and built-in integrations with delivery and marketplace apps like Kitchenhub, Senpex, and UPS, it also works with your preferred or existing payment partners and supports Android hardware. This makes it seamless to absorb a multi-location POS into your current systems.

Solid Reporting Tools

Reports are crucial for restaurants operating at multiple locations, as they help track, expand, and grow. A multi-location POS system provides instant data on inventory, staff performance, and sales trends across all sites. Managers can quickly adjust stock levels, optimize staffing, and modify menus based on live data. This agility allows restaurants to reduce waste, control costs, and capitalize on emerging trends, ultimately boosting profitability and customer satisfaction in a dynamic market.

How Can OneHubPOS Help You Pivot Your Multi-Location Restaurant Chain Business?

When used right, a multi-location POS solution can be a powerful ally for your multi-location restaurant business. It streamlines your operations, making inventory management and team communication a breeze. With real-time insights, you can focus on what you love most—delivering great food and memorable experiences to your guests.

OneHubPOS’s multi-location POS is a cloud-based solution that can answer all your concerns, help you achieve operational efficiency, and be the backbone of your business's success and growth. Its flawless order-to-pay workflow, centralized dashboard, seamless integration, and secure payment processing capabilities are the right combination your multi-location restaurants need at an affordable price. 

Choose the modules that fit your requirements and get started today. Benefit from reduced expenses, improved profitability, trust in transparent pricing structures and foster long-term relationships. Sign up for a demo today to learn more!

It's the lunchtime rush, and your restaurant is buzzing with hungry customers. Suddenly, you realize you're out of those crowd-favorite sandwiches. Panic sets in. But wait - what if you could prevent this kitchen nightmare before it even happens?

With OneHubPOS, you’ll know exactly what’s in your kitchen so you can quickly restock. You will no longer have to rush to count inventory during peak dinner hours. Plus, you can avoid uncomfortable situations when customers ask for their favorites only to find out they're out of stock.

In this blog, we'll dive into how you can make the most of OneHubPOS to keep your Quick-service restaurant inventory on point and your operations running perfectly.

6 Must-Have Inventory Tracking Features to Boost Your Restaurant's Bottom Line

You need to stay on top of ingredients for popular menu items and make sure you don’t run out of key supplies when the lunch rush hits. Check out these key features that will make managing your QSR’s inventory easier:

1. On-Hand Quantity Tracking for Ingredients

You should be able to access the current stock of each product or ingredient easily. Since QSRs need to keep ingredients moving quickly, the system should instantly reflect changes as items get used up during sales. 

Suppose your diner orders a burger. Then, the system should automatically take away the right amount of each ingredient from your inventory. So you’ll always know what’s running low. Then, you can reorder before you run into any problems.

2. Product Group, Category Setup, and Outlier Adjustments 

Grouping products into categories in the system makes it super easy to manage and track related items all at once. This way, handling stock and making inventory adjustments for similar products becomes efficient.

The OneHubPOS platform makes it super easy to handle outliers like refunds, returns, or cancellations. Let’s say a customer brings back something that’s already been processed in the system. You can quickly adjust the inventory to put that item back in stock, making sure everything stays accurate.

3. Managing Inventory Adjustments

A hectic QSR commonly runs into issues like waste or stock that doesn’t match up. But with OneHubPOS, adjusting your inventory is easy, so you can keep everything accurate and up to date. This function is crucial when there are differences due to:

• Vendor orders: Receiving new stock from vendors.
• Stock transfers: Moving products from one location or store to another.
• Refunds/Cancellations: Returning products or canceling orders.
• Damaged or expired stock: Adjusting quantities when products are no longer sellable.

Making these manual adjustments helps keep your stock levels on point, so you don't accidentally overestimate or underestimate what you've got. When your stock levels are accurate, your kitchen runs perfectly—no delays, no wasted ingredients. This means you can serve customers faster and save money in the process!

4. Stock Transfers Between Multiple Locations

If you run multiple branches or a central kitchen for your QSR, keeping all your spots stocked with the right ingredients can be tricky. However, OneHubPOS makes it easy to transfer stock flawlessly between your locations. To make a transfer:

1. Head to the Stock Transfer section.
2. Choose the item (like sauces or packaging) and input the quantity to transfer.
3. Select the originating and receiving locations.

Your inventory gets updated automatically at both locations, so you can always see what's in stock across all your branches. This means no branch will run out of must-have items, keeping everything running smoothly during busy times. Plus, it helps cut down on waste by moving extra stock to where it’s needed.

5. Automating Purchase Orders with Vendor Integration

QSRs heavily depend on having a steady supply of ingredients. With OneHubPOS, you can easily keep track of your vendors and automate the purchase order process. Restocking as per your needs becomes simple. 

The POS lets you create purchase orders for your vendors and track them within the system. When the stock arrives, those purchase orders link up with the vendor invoices, automatically updating your inventory levels. This ensures that your stock matches what the vendor has provided, making the whole process smooth and efficient.

To reorder stock:

1. Go to the Vendor Management tab.
2. Select the vendor for your ingredients or supplies.
3. Generate a purchase order directly through the system.

This way, you can ditch the hassle of keeping an eye on low-stock items. That’s important for QSRs because any delays can slow operations down and leave customers unhappy.

6. Role-Based Access for Inventory Control

In a busy kitchen where everyone is hustling, only the right people should be able to make changes to the inventory. OneHubPOS makes this easy. It lets you set user permissions, so only managers or key team members can make any changes to the stock.

This feature is super important for preventing accidental changes that could mess up your stock. Role-based access, lowers the chances of inventory mistakes and theft, which helps keep your QSR running smoothly and safely.

Easing Inventory Management With OneHubPOS

Keeping track of inventory is a must for a quick service restaurant. With OneHubPOS, you can easily see what you have in stock in real-time, make quick changes when needed, and manage your vendors and different locations without a hurdle. This kind of control means you’ll always have the right ingredients and supplies ready to go, cutting down on waste and keeping your customers happy!

No matter if you’re dealing with automatic stock updates, managing purchase orders, or tweaking inventory levels, OneHubPOS has got your back in the fast-paced QSR world. With this tool, you can keep your restaurant running smoothly, cut down on waste, and make sure your customers get what they want, when they want it.

Book a demo to learn how OneHubPOS can help you streamline your restaurant operations. 

Suppose a retail store owner doesn’t manage order-taking well. Customers may face long wait times during busy hours. This can lead to frustration. It can also result in lost sales. If a product is priced incorrectly, it can cause refunds. This makes customers unhappy. A negative reputation may follow. Customer loyalty and profitability can drop. 

Well-planned order processing with OneHubPOS can help avoid these problems and improve customer satisfaction. This blog will provide a comprehensive guide to managing order-taking in your retail store, focusing on how to use OneHubPOS system effectively. We’ll cover best practices, essential features of a good POS system, and a detailed user guide to help you use the system.

Why Is Efficient Order Taking Important?

Efficient order-taking is the first step in fulfilling customer needs. You can't underestimate how vital this part of your retail operation is. Here’s why it matters:

Faster Service

Quick transactions lead to happier customers. If someone walks into your store and sees a long line, they might reconsider their purchase. A smooth order process can make all the difference to your small business. Picture a busy weekend—if your staff can handle transactions quickly, you increase the chances of repeat business.

Accuracy

Mistakes can lead to unhappy customers and costly returns. If an employee incorrectly rings up a price or forgets to scan an item, it can result in frustration and refunds. A reliable retail POS system reduces these errors by automating the process and providing clear prompts.

Better Inventory Management

Knowing what products are in demand helps manage stock levels, avoiding overstocking or running out. For example, if a specific item sells out quickly every weekend, you can increase your order quantity from suppliers.

How Does a POS System Help?

The right POS system simplifies the order-taking process by providing tools for scanning products, managing inventory, and processing payments. A well-configured mPOS can enhance your operations, so make the best of its capabilities. Here are the core functions of a POS system that aid in order management:

• Quickly scanning barcodes to add items to the cart, saving time and minimizing errors
• Payment processing with credit/debit cards, mobile payments, and cash
• Tracking stock levels to ensure popular items are always available
• Access to detailed sales reports for insights into customer preferences and inventory performance

Getting Started: Your OneHubPOS User Guide

To maximize the efficiency of your order-taking process, familiarize yourself with your POS system. Here’s a step-by-step guide on how to use the OneHubPOS system effectively.

User Management

First, let’s manage users within the handheld POS system. Here’s how to handle user functionalities:

User Screen

Display the list of users for your store. This screen allows you to manage employee access to the system. You might have cashiers, managers, and inventory staff, each with different permissions.

Select a User

Choose a user from the list and click on Clock In. Enter the 4-digit PIN to confirm their identity. This will take you to the Clock In screen for that user.

Clocking In

Once on the Clock In screen, the user can click on CLOCK-IN to register their in-time at the store. This feature helps track hours worked and manage payroll.

Confirmation

After successfully clocking in, clicking on Done will redirect you back to the User Screen.

Accessing the POS

Select the same user again, click on POS, and enter the 4-digit PIN. This action will bring you to the Home Screen of the application, where the order-taking process begins.

Taking Orders

Now that you’ve logged in, let’s explore how to take orders.

Creating a New Order

When a customer is ready to purchase, scan the barcode of the product. The application will create a new order with a unique Order No. This immediate identification helps manage the transaction process. For instance, if a customer wants to buy a shirt, scanning the barcode will automatically pull up the product details.

Payment Options

After adding items to the order, click on Card to see payment options, including credit and debit cards. Selecting either option will complete the order. If the customer prefers to pay with cash, the order will be settled accordingly. For example, if a customer spends $50, the POS will calculate the total due without manual calculations.

Handling Weight-Based Products

If a product is sold by weight, a weighing pop-up will appear after scanning, displaying the weight and amount due. Click on Proceed to add the item to the order. If the weight needs to be entered manually, enable the Enter Manually toggle to input the weight via the keyboard. For example, when a customer buys fresh produce, weighing the items at the register ensures accurate pricing.

Searching for Products

Searching for products efficiently can save time during peak hours. Click on PLU in the search bar. You can search by product name or barcode for quick retrieval. If a customer looks for a specific brand of detergent, type in the name or scan its barcode to find it quickly.

Modifying Orders

Orders can change, and adjustments may be necessary. Here’s how to manage item quantities:

Adjusting Quantities

To increase the quantity of an item, swipe right on the item. The edit screen will appear, allowing you to adjust the quantity. After making changes, click Save. For example, if a customer wants two of the same item, this feature allows for easy modifications. 

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Or, you can click on @/FOR to enter the desired quantity using the numeric keypad and click on the item to apply the change.

Removing Items

If a customer wants to remove an item from their order, swipe left on the item. This feature is handy if a customer changes their mind about a product, like returning shoes after trying them on.

Price Checks

If a customer asks for a product’s price, you can check it quickly without committing to a sale. Click on Price Check. After scanning the barcode, the product name and price will appear. 

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If the customer wants to purchase the item, click on ADD TO SALE to add it to the current order. This is especially useful for promotions or clearance items.

Managing Completed Orders

After a transaction is complete, you can view all completed orders from the History section. This allows for quick access to past transactions and helps track sales trends. If a customer returns with a receipt, you can easily locate their purchase and process a return.

Refreshing Data

If there are changes in the backend, use the Cloud Refresh option. This ensures your POS system is up-to-date with any changes made, providing you accurate and current information. For instance, if you’ve updated pricing or added new products, a quick refresh ensures these changes are reflected in real-time.

Generating Reports

Utilizing the reporting feature can give insights into sales performance and help with strategic planning. Access the One Touch Reports feature to view various POS analytics reports. These insights can guide inventory purchases and promotional strategies. If your reports show that specific products sell better during holidays, you can adjust your inventory accordingly.

Processing Refunds

Refunds are sometimes necessary, and your POS tech should simplify this process. To initiate a refund, select the order from the Order Refund section. The application will guide you through partial and full refund processes, ensuring customer satisfaction. If a customer returns a defective item, you can process the refund promptly, helping maintain trust.

Completing Shifts

At the end of a shift, manage employee records and ensure all transactions are settled.

Shift End

A user can perform a SHIFT END, which provides the Employee Checkout Report, detailing the transactions made during their shift for transparency.

Pending Orders

If there are pending orders, the application will prompt the user to close them. This ensures no transactions are left open, preventing confusion.

Finalizing Shift

After closing all pending orders, users can confirm their Shift End. This clears the system for the next shift and allows you to review performance metrics.

Closing the Business Day

Once all transactions for the day are completed, it’s time to close the business day. Click on DAY END. The application will provide a Day End Report summarizing the day’s transactions and will automatically log out for security. This final report helps with financial tracking and preparing for the next day’s operations.

PAX Payment Settings

If your store uses PAX payment devices, setting up the connection is essential for efficient payment processing. Enter the IP address of the PAX device into your Android-based POS settings. This setup allows the POS to communicate with the payment terminal, enabling smooth transactions. Remember to regularly update these settings to avoid connectivity issues.

Best Practices for Order Management

Train Staff

Ensure your employees are well-trained in using the mobile POS system. Regular training sessions help everyone stay updated on new features and best practices.

Monitor Performance

Regularly review sales reports and employee performance. Identify trends and areas for improvement, like long wait times at checkout or frequent order-taking errors.

Keep Your POS System Updated

OneHubPOS stays updated with the latest softPOS versions. New updates often include improvements in speed, security, and features.

Gather Customer Feedback

Encourage customers to share reviews on their shopping experience. This information can help identify pain points and opportunities for improvement.

Manage Order Taking for Your Retail Store With OneHubPOS

Managing order taking in your retail store is essential for operational efficiency and customer satisfaction. With best practices and OneHubPOS, you can streamline the order-taking process, enhance the customer experience, and boost your sales. The well-organized order management system of OneHubPOS will set your retail store apart from the competition and contribute to long-term success. 

Get started today with OneHubPOS at just $1 and optimize your order-taking processes!

Efficient and secure restaurant payment processing is key to succeeding in the competitive restaurant industry. It goes beyond just taking credit cards. Modern payment methods need to fit well into your restaurant's daily operations, improve the customer experience, and keep payments safe. 

A great payment system can handle different payment methods, stay compliant with regulations, and manage transaction data, helping your restaurant run smoothly and keep customers happy.

In this blog, we will explore restaurant payment processing in detail, the key features you should look for, and the processing fees. So, let’s dive in.

Restaurant Payment Processing: The Basics

Restaurant payment processing is the system and technology that enables seamless, secure transactions between your diners and your business. It includes the hardware, such as terminals for accepting credit, debit, and digital payments, the sophisticated software and backend systems that approve transactions, move funds, and ensure compliance with industry standards. It is the bridge between your customer’s money and your bank account. 

These systems help make sure the payment goes through smoothly and then transfer the money to your bank account. In return for their service, they charge a processing fee.

What’s Behind Restaurant Payment Processing? Here’s the Scoop 

The restaurant payment system is complex, with different key players working together to make sure transactions go smoothly. Here's a breakdown of what happens behind the scenes:

1. Merchant

As the restaurant owner, you are the merchant. You set up the payment system and take payments from your customers.

2. Payment Processor

A payment processor is a third-party company that helps move funds from your customer’s bank to your bank. They provide the equipment, like payment terminals, to accept debit and credit card payments. Once the payment is processed, the money is usually sent to your bank account within one to three business days.

3. Card Brand Network

Card brands like Visa, Mastercard, and American Express set the guidelines for where and how credit cards can be used. As intermediaries, they help manage the transactions between your restaurant and the banks that issue the cards. Each card brand has its own system, which can influence the fees you pay and how quickly transactions are processed.

4. Issuing Bank

The issuing bank is the bank that gives your customers their credit or debit cards. For example, if a customer uses a Visa card from Chase, then Chase is the issuing bank. This bank checks if the customer has enough money or credit to make the purchase.

5. Payment Gateway

For online orders, a payment gateway is often used. This safe system protects the customer’s payment details and sends them to the payment processor, making sure the information stays secure during the transaction.

6. Customer

Finally, the customer starts the process by deciding to pay with their card. Their role is important because they are the ones providing the money. After they choose how to pay, they either enter their card details or use a contactless method to begin a safe transaction.

Key Features of a Restaurant Payment Processing System

Here's a quick look at what basic features you’ll find in a restaurant payment processing system:

1. Multi-Channel Payment Acceptance: It empowers your restaurant to handle a wide spectrum of payment methods, from traditional cash to cutting-edge digital wallets. By accommodating diverse customer preferences, this capability enhances satisfaction and potentially boosts your bottom line.
2. Integration with POS Systems: A restaurant payment processing system seamlessly integrates with your existing point-of-sale setup, creating a unified operational ecosystem. 
3. Fast Transaction Processing You also get a speedy payment completion process, cutting down wait times at checkout. The speed boost enhances customer satisfaction, improves table turnover, and optimizes your restaurant's overall operational flow.
4. Security Features: It implements a fortress of protective measures, including PCI DSS compliance, advanced encryption, and tokenization. Your business and customer data stand shielded against breaches and fraud, providing peace of mind for all parties involved.
5. Mobile Payments: Customers can settle bills using their smartphones or tablets. Particularly valuable for tech-savvy clientele and fast-casual concepts, this functionality facilitates quick, contactless transactions on the go.
6. Reporting and Analytics A restaurant payment processing system delivers a treasure trove of restaurant insights. By generating detailed reports on sales patterns, customer behaviors, and trends, it equips you with the data needed for informed decision-making and strategic growth.
7. Recurring Payments and Subscription Support: It simplifies the management of regular billing cycles, proving invaluable for restaurants offering subscription-based services or exclusive membership programs. It ensures consistent revenue streams and enhances customer retention.
8. Chargeback Management: You get robust tools to efficiently handle and contest chargebacks. By streamlining dispute resolutions and protecting your merchant reputation it helps safeguard your financial health against unwarranted claims.
9. Support for Tipping: The system Incorporates flexible gratuity options into the payment process, accommodating various tipping preferences. From suggested percentages to custom amounts, it ensures smooth transactions and fair staff compensation.
10. Offline Functionality: Your payment system remains operational even during internet outages. By enabling offline transaction processing, it ensures business continuity regardless of connectivity issues, with data syncing once the connection is restored.
11. Multi-Currency Support: It facilitates transactions in various international currencies, proving especially beneficial for establishments in tourist-heavy areas. It enhances convenience for global customers, potentially attracting a more diverse clientele.
12. Loyalty Program Integration: A payment system seamlessly connects with your existing loyalty initiatives, automating point accrual, reward redemptions, and member tracking. 
13. Inventory Management Integration: You can easily synchronize payment data with your inventory control system, enabling real-time stock updates based on sales. This capability helps prevent overstock situations or shortages, optimizing your supply chain management and reducing waste.

The Perks of a Smooth Payment System: What’s in It for You?

Efficient payment processing for restaurants doesn’t just speed up your guest payments; it can transform the entire operation. Here's how:

1. Amped Up Customer Experience

Offering contactless payments keeps operations quick and smooth. Plus, faster transactions mean happier customers who are more likely to return. 

2. Reduced Wait Times and Better Table Turnover

With faster restaurant payment processing solutions, you can turn tables over more quickly, especially during peak hours. For example, contactless payments can shave off minutes during the checkout process.

3. Well-managed Operations and Fewer Errors

Integrated systems cut down on the chances of human error. This makes sure your sales and inventory management system reports are always accurate.

4. Improved Financial Management and Reporting

Real-time reporting allows you to track everything from sales trends to cash flow. Then, you're much more likely to make informed business decisions.

Payment Processing Rates and Fees: How Are They Determined?

Payment fees can be a bit confusing to understand. So, here’s a quick breakdown:

1. Merchant Discount Rate (MDR)

MDR is the percentage taken from the transaction amount as a fee by the payment processor. It usually has a few parts:

• Interchange Fee: Card networks (like Visa and Mastercard) set this fee, which goes to the bank that issued the customer's card. It pays the bank for processing the transaction and usually ranges from 1.5% to 3%.
• Assessment Fee: Card networks charge this small fee for processing the transaction, around 0.1% to 0.2%. It helps maintain the network.
• Processor Fee: The payment processor charges this fee for their services. It can vary based on the processor and your agreement.

2. Transaction Fees

Transaction fees usually include two parts:

• Percentage Fee: This is a small percentage of the total sale amount (e.g., 2%–3%).
• Flat Fee: A fixed charge for each transaction, no matter the amount (e.g., $0.20).

This is the basic breakdown of what you pay whenever a customer makes a payment.

3. Additional Fees

• Setup Fees: A one-time charge for getting your payment processing system and equipment ready to go.
• Equipment Rental Fees: If you’re renting payment machines or other tools, this fee can come up every month.
• Chargeback Fees: If a customer disputes a transaction and it leads to a chargeback, you might have to pay a fee (usually between $20 and $50) to handle the dispute.
• Gateway Fees: If you use an online payment service, there may be extra charges, including a monthly fee and costs for each transaction.

The Nitty-Gritty of Payment Processing Fees for Restaurants

Transaction Flow and Fees Breakdown

Customer Payment

A customer pays with a credit or debit card at your restaurant.

Payment Processing

The payment details are sent to the payment processor, which sends it to the card network (like Visa or Mastercard).

Authorization

The card network checks with the customer’s bank to make sure there are enough funds or credit.

Fees Breakdown

Once the payment is approved, the money is transferred, and these fees are taken out:

• The customer's bank gets the interchange fee.
• The card network takes its assessment fee.
• The payment processor charges a processing fee.
• The rest goes into your merchant account.

Example of Fees

• Transaction Amount: $100
• Total Fees Rate (MDR): 2.5%
• Interchange Fee (1.8%): $1.80
• Assessment Fee (0.1%): $0.10
• Processor Fee (0.6% + $0.20): $0.80
• Total Fees: $1.80 + $0.10 + $0.80 = $2.70
• Net Amount to Merchant: $100 - $2.70 = $97.30

The Payment Modes

Processing fees vary with the type of transaction method you've opted for. Here's how:

1. Type of Credit Card

A student credit card with a small limit costs less to process than an international business card with many perks. High-end cards like American Express usually come with higher processing fees, such as from 2.5% to 3.5%. On the other hand, a standard Visa or Mastercard levies a 1.5% to 2.5% processing fee.

2. Type of Payment

Generally, more secure payment methods are cheaper. For instance, swiped cards usually have lower fees compared to online payments, where fraud risk is higher. EMV chip cards are more secure than old debit or credit cards and cost less to process. Phone orders, where the card isn’t present, also cost more due to higher fraud risks.

3. Type of Retailer

Larger restaurant or food truck chains often get better processing rates as they handle higher transaction volumes. Processors know they’ll be dealing with a lot more transactions, so they’re willing to offer lower rates to secure their business. 

On the other hand, small, independent restaurants process fewer transactions. So, they're riskier and less profitable for processors, leading to higher rates. 

Considerations for Restaurant Owners to Choose the Right Payment Processor for Your Restaurant

Now that you understand payment processors and their rates, here's how you can find the right fit for your restaurant:

• Transparent Pricing: Look for processors that provide clear, transparent pricing structures to avoid hidden fees.
• Negotiate Rates: Depending on your volume, you may have leverage to negotiate better rates or terms.
• Monitor Transaction Costs: Regularly review your processing statements to identify any unexpected fees or discrepancies.

1. Consider the Best Payment Services and Terminals 

Aggregators vs. Merchant Account Providers

2. Compare Different Payment Processors 

Aggregrators

Pros

• Quick and easy setup
• No application fees

Cons

• Higher fraud risk
• Limited customer support
• Slower fund transfers
• Fixed rates may be expensive for growing businesses

Merchant Providers

Pros

• Competitive pricing tailored to business
• Faster fund transfers
• More stable accounts

Cons

• Lengthy approval process
• More scrutiny during application

With these insights, you can narrow down your options for a service provider. Whether you want the personalized support of a Merchant Account Provider or the quick setup of a Processing Aggregator, picking the right choice is important. In the end, you can go with an MAP and combine it with a good processor to get the best benefits from both.

Common Restaurant Payment Processing Hiccups and How to Fix Them 

Conclusion

Restaurant payment processing goes beyond just swiping cards. With integrated POS systems and top-notch security, picking the right processor can make a big difference in how smoothly your restaurant runs and how happy your diners are.

OneHubPOS plays nice with your payment processing system. Packed with amazing features and top-notch support, it’s here to make payments easier. Whether you're running a restaurant, food truck, bistro, or even a pizza joint, OneHubPOS has got your back. Get started with just $1!

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