A restaurant owner's primary focus should undoubtedly be on running the show. Their core competency is demanded daily in crafting exceptional dining experiences, managing staff, and understanding customer needs. However, technology, specifically a robust POS system, is a crucial tool to streamline operations and enhance those experiences. Does that mean a restaurant owner should be well versed in IT? Not necessarily.

The Role of POS System: A Central Hub for Restaurant Ops

POS systems need to do a lot more than just handle transactions. It’s not the time for cash registers, anymore. POS are the central hub of your restaurant’s operations, managing everything from orders and payments to inventory and customer data. A good POS system can significantly enhance your restaurant’s efficiency, allowing your staff to focus more on delivering top-notch service.

Take OneHubPOS, for example: Our cloud-based POS system provides real-time sales data from anywhere, which helps you make quick decisions about inventory and staffing. This way, you can easily spot busy times and adjust your team and menu accordingly.

Of course, choosing the right POS isn’t just about what the system can do—it’s also about how it fits your specific needs. While POS companies need to show their system’s value, it’s up to you to understand what you need and evaluate your options. This is where I want to explore more. It has become tricky, especially with the rapidly evolving world of restaurant tech. So, are POS providers actually helping customers make easy decisions? I highly doubt…

The Complexity Conundrum in Restaurant Tech

The restaurant industry, while embracing technology rapidly, is often overwhelmed by its complexity. The desire for simple, effective solutions is a recurring theme among restaurant owners and operators. POS solutions have become feature-heavy, competition heavy and market saturated with misaligned providers with core services and revenue share challenges. 

Navigating the Complexity: The Need for Simplicity

While technology offers immense potential, it is also a double-edged sword. Overly complex systems have ALWAYS overwhelmed restaurant owners and staff, hindering productivity. 

Take the example of legacy POS systems. Often burdened with customizations and add-ons over the years, these become cumbersome and time taking to navigate. This complexity can lead to errors, slow down service, and frustrated staff.

3 Key Points for POS Sellers to Navigate Complexities:

• #1 Simplicity is King: Restaurant owners are primarily focused on operations, not IT. Overly complex systems hinder their ability to focus on their core business.
• #2 Feature Creep: The tendency to add features without considering the overall user experience can lead to software bloat and confusion.
• #3 The Value of Service: Providing implementation and support services is crucial for successful technology adoption. It transforms the software from a product to a solution.

What Can POS Companies Do:

• Focus on Core Functionality: Prioritize features that directly impact daily operations and customer experience.
• User-Centric Design: Ensure the interface is intuitive and easy to navigate.
• Invest in Support: Offer comprehensive training and ongoing support to address user concerns.
• Strategic Partnerships: Collaborate with other technology providers to offer integrated solutions without sacrificing simplicity.

I urge modern POS providers to focus on creating intuitive interfaces that require minimal training. Period. By aligning with these principles, POS companies can significantly improve customer satisfaction and drive adoption. 

The Must-Have Ecosystem: POS and Beyond

A robust POS system is undoubtedly the cornerstone for a restaurant's technological infrastructure. However, its true potential is unlocked when it becomes part of a broader ecosystem, communicating with all systems, to and fro. It can be interconnected components like software ones including Loyalty or CRM, even payment workflows with features like reconciliation or cash discounting, marketplaces for delivery and hardware (very important) - that must work in harmony to optimize restaurant operations and enhance the customer experience.

The Crucial Role of Partners In Restaurant Ecosystem

• Payment Processors and Operators: Facilitate secure and efficient transactions. Beyond basic payment processing, they often offer value-added services like fraud protection, chargeback management, and data analytics. Companies like NMI, Thysys, SparrowPay.io can enable transactions, provide detailed reports and customer preferences.
• Hardware Resellers: They supply the physical components of the POS system, including terminals, printers, and kitchen displays. A reliable hardware partner ensures minimal downtime and efficient operations. For example, partners like PAX, Imin who are OEMs with resellers like BlueStar, StarMicronics offers durable and user-friendly hardware.
• ‍Independent Sales Organizations (ISOs): These intermediaries connect restaurant owners with POS providers and other technology solutions. They offer expertise in the market and can help tailor solutions to specific business needs.‍
• Industry Consultants: These experts provide strategic guidance on technology adoption and implementation. They can help restaurant owners assess their needs, evaluate options, and optimize their technology stack.

Building a Strong Ecosystem

To create a truly effective restaurant technology ecosystem for owners, POS providers must prioritize seamless integration and open APIs. This allows for flexibility and customization, enabling restaurants to choose the best-of-breed solutions for their specific requirements.

Additionally, fostering strong partnerships with hardware resellers, payment processors, and ISVs is essential. Collaborative efforts can lead to innovative solutions that address the evolving needs of the restaurant industry.

By carefully selecting and integrating these components, restaurants can build a technology foundation that supports growth, efficiency, and customer satisfaction.

Top 4 Challenges Restaurant Owners Face 

While the benefits of a well-integrated ecosystem are clear from above, restaurants face several challenges:

• Cost: It’s noted that a comprehensive solution is expensive, while a basic solution is affordable. This huge surge in cost makes it difficult for restaurants to scale. 
• Integration: Without integrations, maintaining all aspects of business gets tough. 
• Staff Training: Employees need to be trained on how to use new technologies effectively. An easy to use with minimal training will help.
• Keeping Up with Technology: The rapidly evolving tech landscape necessitates continuous evaluation and updates.

Overcoming Challenges Through Strategic Partnerships

To address these challenges, restaurants can benefit from strategic partnerships with technology providers. For example:

• Cloud-based solutions: Can reduce upfront costs and provide scalability.
• Technology consultants: Can help assess needs, select appropriate solutions, and implement them effectively.
• Managed services: Can handle system maintenance and updates, freeing up restaurant staff to focus on operations

The Power of Software + Managed Services

We have until now discussed that simply having a POS system isn't enough. To truly thrive, restaurants need a holistic solution that combines non-chaotic cutting-edge software with expert management. This is where the power of software + managed services shines.

• Increased Efficiency: Streamlined operations, reduced manual tasks, and optimized workflows lead to significant time and cost savings.
• Expert Support: Dedicated support teams provide round-the-clock assistance, ensuring minimal downtime and maximum productivity.
• Data-Driven Decisions: Advanced analytics and reporting tools offer valuable insights to inform strategic business decisions.
• Scalability: As your restaurant grows, the solution can adapt to meet your evolving needs.
• Focus on Core Business: By outsourcing IT management, restaurant owners can concentrate on delivering exceptional customer experiences.

OneHubPOS exemplifies the software + managed services approach. Our cloud-based POS system offers a user-friendly interface, robust features, and seamless integration with other restaurant technologies. Coupled with our dedicated support team 24/7 throughout the year, we provide restaurants with a comprehensive solution that drives growth and success.

Exploring POS Systems: Simplicity vs. Complexity

POS Systems that Excel in Simplicity

Several POS providers have recognized the need for simplicity and have built their platforms accordingly. Here are a few examples:

• OneHubPOS: A simple, android-based POS system which is cloud-first and app driven. Purpose of OneHubPOS is to make it simpler for restaurant owners to get the best in the market. Built by restaurateurs, this focuses on core features, support and affordability. 
• Square: Known for its user-friendly interface and mobile-first approach, Square has gained popularity among small businesses, including restaurants. Its focus on core POS functionalities and integrations with other tools has contributed to its success.
• Toast: While offering a comprehensive suite of features, Toast has made an effort to provide a clean and intuitive interface. They've also invested in training and support to assist restaurant owners in navigating the system.

POS Systems Where Complexity Can Be a Challenge

While many POS systems aim for simplicity, some can become overwhelming for restaurant owners.

• Legacy Systems: Older POS systems are slow, laggy and seldom maintained. Often with customizations and add-ons it becomes complex and heavy application.
• Overly Feature-Rich Systems: With all features present, you will experience a cluttered interface and steep learning curve. Most of the time, you might be paying for some features you are not using, in between all the clutter.

Key Takeaways: What Did We Learn

• Simplicity is a competitive advantage. Restaurant owners are often overwhelmed by technology and appreciate systems that are easy to learn and use.
• Focus on core functionalities. While additional features can be valuable, the core POS functions should be the primary focus.
• Prioritize user experience. Intuitive interfaces and clear navigation are essential for user satisfaction.
• Invest in support and training. Providing comprehensive guidance can help restaurant owners overcome the learning curve.
• Software + managed services is the way forward. Solve restaurant challenges in a simpler way with effective technology and hands on support. 

Some Real-life Examples of Restaurant Tech Influence

• McDonald's: Known for successfully integrating digital ordering kiosks and mobile apps into their stores, streamlining operations and enhancing customer experience.
• Starbucks: Surpassed revenue goals by leveraging its mobile app for loyalty programs, payments, and order-ahead, building a strong digital connection with customers.   
• Chipotle: Implemented a highly efficient kitchen layout and POS system to optimize food preparation and order fulfillment.
• Chick-fil-A's Focus on Simplicity: Known for its efficient operations, Chick-fil-A relies on a POS system that prioritizes speed and accuracy. Their system is designed to be user-friendly for both cashiers and managers, contributing to their reputation for fast service.

The Path Forward: Partnership and Managed Services

By understanding the unique challenges faced by restaurants, POS companies can develop solutions that deliver real value.

Ultimately, the goal should be to create a seamless and efficient technology ecosystem that empowers restaurant owners to focus on what they do best: providing unforgettable dining experiences.

Here’s a full list of considerations before buying POS, or talk to our POS experts to make it easy for you to make a buying decision.

Are You Operating Your Restaurant Like Mama Maria?

Mama Maria's was a NY staple, beloved for its home-cooked charm. However, its old-school ways were starting to show. Carbon copy order slips, a cash-only system, and a chaotic kitchen were becoming major hurdles, especially during peak hours. The restaurant's warm, bustling atmosphere was at risk of being overwhelmed by inefficiency. Across the street, a new pizza place was thriving with modern technology, highlighting the stark contrast between old and new. As business grew, Maria faced a critical decision: embrace technology or risk losing customers to the competition.

Are you still relying on outdated systems like Mama Maria's?

6 Must-have POS Features To Run Your Restaurant Successfully

A robust Point-of-Sale (POS) system can be your secret weapon in today's tech-driven world.  The right POS can streamline operations, improve efficiency, and ultimately boost your bottom line. Here, we explore the 6 must-have POS features that every small restaurant owner in the US should prioritize:

1. User-Friendly Interface and Centralized Dashboard

A centralized dashboard to track every restaurant performance - employee, food, kitchen or delivery.

70% of restaurant owners report that a user-friendly POS system improves staff training time (Source: NCR Corporation)

A central dashboard provides a clear overview of key metrics like sales, inventory, and employee performance, allowing you to make informed decisions at a glance.

2. Seamless Order Management and Guest-Facing Displays

Digital menus with customization and combo options (extra cheese, anyone?) to improve order accuracy.

Swift order to pay workflow with menu and inventory management options and secure payments.

Guest-facing displays allow customers to review their order before checkout, reducing errors and speeding up service. This can lead to a 15% increase in average order value (Source: Toast Tab).

3. Integrated Kitchen Display System (KDS)

Eliminate paper tickets and communication delays with a KDS System.

Reliable kitchen hardware systems with seamless POS integrations to fast-track order delivery.

This digital kitchen display shows incoming orders in real-time, minimizing errors and ensuring food is prepared efficiently. Studies show that KDS systems can reduce food preparation time by 20% (Source: Revel Systems).

4. Secure Payment Processing with Flexibility

Modern customers expect diverse payment options. Cater to all preferences with a POS that accepts credit cards, debit cards, contactless payments, and mobile wallets (Apple Pay, Google Pay).

Offline functionality ensures you can still accept payments even with internet disruptions. Secure transactions with PCI compliance to protect sensitive customer data.

5. Real-time Inventory Management

Menu management that allows quick updates and real-time edits is crucial for keeping your digital menu in sync with your kitchen.

Inventory tracking with low-stock alerts helps prevent stockouts and wasted ingredients. This can lead to a 10% reduction in food waste (Source: Xero)

6. Mobile POS (mPOS) for Tableside Ordering and On-the-Go Convenience:

60% of restaurant patrons now use online ordering or delivery services (Source: Statista)

A mobile POS system allows staff to take orders tableside or manage outdoor seating efficiently. Look for a system with QR code integration for easy online ordering and payment.

Beyond the Must-Haves

While these six features are essential, consider your specific needs. You may want to track employee performance for targeted training or implement a customer loyalty program to boost repeat business. Remember, the ideal POS system should adapt and grow with your restaurant.

Choosing the Right POS System

• Budget: POS systems have varying pricing models (monthly subscriptions, upfront costs) - define your budget and compare options.
• Technical Support: Reliable support is vital. Ensure your chosen provider offers phone, email, or live chat assistance.
• Security: Always prioritize PCI compliance to guarantee data security.

OneHubPOS, a point-of-sale (POS) and payment solutions provider for retail and restaurants is thrilled to announce its arrival on PAXSTORE with the launch of its latest mobile POS solutions. This exciting news comes through a strategic partnership with PAX Technologies, bringing OneHubPOS mPOS to PAX A3700 and A920 series devices. This integration empowers businesses of all sizes with seamless mobile POS capabilities.

Seamless Mobile POS on the Go

OneHubPOS mPOS is designed for on-the-go efficiency, offering a user-friendly experience for order processing, payments, refunds, and reporting – all optimized for the convenience of a handheld device. The seamless compatibility with PAX A3700 and A920 series devices creates a complete mobile POS solution for retailers and restaurants, streamlining operations and enhancing customer service.

Benefits for Businesses:

• Effortless Mobility: Empower your staff with the freedom of mobile order-taking, payments, and more through a user-friendly app.
• Cost-Effective Solution: This integration offers a significant cost advantage compared to traditional POS systems, making it ideal for micro-merchants and small businesses.
• Android Advantage: Leverage the familiarity and flexibility of the Android operating system with built-in payment acceptance technology.
• Enhanced Efficiency: Streamline your operations with features like on-the-spot order taking, quick payments, and easy reporting functionalities.

“The potential for this solution in the unserved market segments like micro-merchants and small business owners is immense," said Satheesh Kanchi, CEO of OneHubPOS. "The combination of Android with integrated payment acceptance creates a vital software solution. This compact and user-friendly mobile POS solution is a game-changer for any retailer or restaurant looking to streamline operations and boost efficiency."

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Accept it! You’ve gone through countless blogs on food joints and restaurants in Brooklyn. Each picture and detail of the fine restaurants makes your mouth water and your stomach growl. But before you surrender to any of those, we suggest you give this one a read!

The culinary scene of Brooklyn is nothing you can sum up in just a few words! It’s quite an extensive scene with ample options to suit any taste and budget. From traditional flavors to Michelin-starred wonders to wood-fired pizzas and homemade pasta, Brooklyn hosts it all. Oh, and let’s not forget the unique and innovative cocktails.

So, forget the boring guidebooks and outdated food chains. While the existing and long standing restaurants would be renowned enough and go-to options for the locals, it’s time to explore the new and current hot spots for dining in the city. We’re here with the most exciting list of the top 8 trending restaurants in Brooklyn in 2024. Let’s dive in.

7 Best Restaurants In Brooklyn

1. Osteria [Italian]

The first on the list is a warm, inviting spot in Brooklyn on Myrtle Ave in Clinton Hill. Osteria is best known for fresh seafood, pasta, and pizzas. Moreover, it’s famous for the Fritto Misto (fried mixed seafood), oysters, and burrata salad. 

What you can’t miss is their selective variety of Italian wines and beers. So, rest assured, you’ll have a delightful and delicious dining experience. 

Visitor’s Tip: While the menu is Italian, the portions can be on the larger side. What’s best is that they are open to accommodate any dietary restrictions with advance notice. 

Website: Osteria Brooklyn 

Google Maps: Osteria Brooklyn, 458 Myrtle Ave, Brooklyn, NY 11205, United States

2. Clover Hill [New American]

Next on the list is a highly acclaimed New American restaurant that is well appreciated for its exquisite tasting menu that changes seasonally. So, expect dishes that are vibrant in color, bold in flavor, and eye-catching in presentation.

Led by chef Charlie Mitchell (James Beard Award for Best Chef), Clover Hill is a Michelin-starred restaurant with a focus on a menu with minimal and elegant interiors. 

‍Visitor’s Tip: Be prepared for a fine dining experience that comes with a price tag. Also, while there is no dress code, you may want to dress fine to match the upscale environment. 

Website: Clover Hill

Google Maps: 20 Columbia Pl, Brooklyn, NY 11201, United States

3. Theodora [Mediterranean]

This is a relatively new restaurant in Forte Green, Brooklyn, whose every corner has a different vibe!! From a bar at the front to a wood-fired oven at the center and a dining room at the back, Theodora boasts nothing less than a party vibe. 

The place's main attractions are live fire and dry-aged seafood, especially the dry-aged fish. This dry aging process intensifies the flavor that people crave. 

‍Visitor’s Tip: Don’t mistake this for a classic steak house. However, you’ll be satisfied by exploring their natural wine program. 

Website: Theodora

Google Maps: 7 Greene Ave, Brooklyn, NY

4. Lilia [Italian]

Six years since this pasta parlor opened, and people still can’t stop savoring the delicious pasta here! Why? Well, Lilia seems to have mastered the art! So, if you’re someone who loves fresh, hand-made pasta, Lilia is the place for you. Chef Missy Robbins transformed this garage into a feel-good destination restaurant that is cherished by the locals.

Visitor’s Tip: The place also offers wood-fired seafood and classic Italian cocktails you’ll love and keep returning time and time again.

Website: Lilia

Google Maps: 567 Union Ave, Brooklyn, 11211

5. Sawa [Lebanese]

Next on the list is a classic Lebanese restaurant - Sawa! The name Sawa means ‘Together’ in Arabic. The place boasts big windows and an open kitchen! You may be welcomed with the sight of a freshly home-baked pita being rolled out. What’s best about the place is its cocktails and Lebanese wine. You’ll love the welcoming dining experience curated by the family recipes and expert techniques of Chef Samaya Boueri Ziade and Chef de Cuisine Soroosh Golbabae.

Visitor’s Tip: Don’t forget to try their specialty - Kibbeh Arnabiyeh, a large lamb shank in tahini. Also, the portions are large, so we recommend you bring some friends.

Website: Sawa

Google Maps: Sawa, 75 5th Ave, Brooklyn, NY 11217, United States

6. R Slice Pizza [Pizza]

Are you a pizza lover? Then, this relatively new New York slice joint in Brooklyn is what you need to visit! Although they make great plain slices, they’re best known for and outshine their specialty slices. This joint is just like Roberta’s, yet different!

North Bushwick’s been longing for a quality slice joint for a very long time, but now, it has the best in the town!

Visitor’s Tip: Don’t refrain from trying their unique Fire & Ice, a well-thought-out combination of spicy ‘nduja and sweet-ish stracciatella. It takes inspiration from a dish at their sister wine bar, Foul Witch.

Website: R Slice Pizza

Google Maps: 257 Moore Street, Brooklyn, New York 11206

7. Daphne’s [Italian]

Daphne’s is another new addition to the restaurants in Brooklyn! Although much time hasn’t passed since the launch of this Italian restaurant in Bed-Stuy, there has been a buzz about the place across the town. While their menu has an array of traditional Italian dishes, Chef Jamie Tao brings fresh and seasonal ingredients along with unique flavor combinations to the table.

Daphne's only opened this April, so it hasn't won awards yet. However, it was able to bag positive reviews in local publications like Brooklyn Magazine, which called it "Brooklyn's best new restaurant.”

Visitor’s Tip: The environment is lively, energetic, and welcoming. Consider it an excellent place to hang out and chill with friends. 

Website: Daphne’s

Google Maps: 299 Halsey St, Brooklyn, NY 11216, United States

Conclusion

Having gone through the list of top 8 trending restaurants, we’re sure Brooklyn’s got your next must-visit food destination. And who knows? It may even become your new favorite! From homemade pasta to Italian dishes with innovative, bold flavors and open-flame seafood, Brooklyn hosts some of the best, most inspiring fusion delicacies. So why wait? Go explore these restaurants today and feed your Instagram profile too!

About 50% of US consumers worry about the cleanliness of signature touchpads. In fact, 72% would rather skip signing altogether! The result: over half of Americans (51%) are using some form of contactless payment, with 36% using it for quick service restaurants.

Want to keep up with customer preferences, improve hygiene, and speed up transactions? If yes, you should use modern payment methods for your contactless payment restaurant. Let’s explore how contactless payment in restaurants can increase customer satisfaction and make operations run smoothly.

What is a POS System with Contactless Payment for Restaurants?

A Point of Sale system is a combined hardware and software solution that helps contactless payment restaurants handle transactions, keep track of inventory, and simplify their day-to-day operations. It includes the following hardware and software components:

• POS terminal
• Card reader 
• Receipt printer 
• Cash drawer 
• Barcode scanner
• Customer display 
• Useful features like:
  • Sales management
  • Inventory management 
  • Customer Relationship Management (CRM)
  • Employee management
  • Reporting and analytics 

The Contactless Payment Technology

1. Near Field Communication (NFC)

NFC lets devices exchange data usually over 4 cm or less. Being the key technology behind contactless payments, it enables devices to transmit payment information to the POS terminal quickly and securely.

2. Tokenization

This security process replaces your sensitive payment info with a unique identifier or token. So, your actual card details aren't stored on your device or sent during the transaction. This makes fraud less likely to happen.

3. Mobile Devices

Smartphones and wearables like smartwatches allow NFC payments in restaurants. The user just has to tap their device with a digital wallet, and they're good to go!

4. EMV (Europay, MasterCard, and Visa)

This worldwide standard for cards with computer chips helps verify chip-card transactions. EMV cards work for contact and contactless payments.

Apple Pay, along with contactless credit and debit cards, are some popular methods available in the US for a contactless payment restaurant.

Benefits of Contactless Payment Systems for Restaurants

1. Better Customer Experience

Diners are all into convenience and speed; contactless dining delivers just that. They can use their smartphones or tap their contactless cards to pay. No cash or signatures are needed! A contactless payment restaurant can offer loyalty rewards and promotions via mobile wallet integration.  

2. Increased Operational Efficiency

Allowing contactless payments in restaurants speeds up transaction processing. So, your staff can serve more customers in less time. Affordable solutions like OnehubPOS have advanced features like inventory management and sales tracking that keep an eye on everything. This way, your contactless payment restaurant team won't get bogged down with cash or manual payments. 

3. Improved Hygiene and Safety

A contactless payment restaurant cuts down on physical contact between your staff and diners. As they’d just tap their devices or cards, you no longer have to handle cash or pass around receipts. The result: fewer germs and viruses spreading around your space.

4. Faster Transaction Times

Speed is everything in the busy environment of a QSR. Contactless payment systems let customers pay in just a few seconds. It also means you can serve more diners in less time. The result: higher revenue.

Types of Contactless Payment Methods

1. Mobile Wallets

Mobile wallets like Apple Pay keep the payment info right on the customer's smartphone. They just have to tap their phone at a POS terminal to pay. Plus, these wallets may come with loyalty rewards, transaction tracking, and better security. 

2. Contactless Credit and Debit Cards

These cards allow RFID or NFC payments in restaurants. So, customers don't need to insert or swipe them to pay. They just have to tap their card on a contactless terminal.

3. QR Code Payments

Customers scan a QR code at checkout with their smartphone camera. It takes them straight to a payment screen where they can enter their info. The best part? You don’t need any hardware, so it’s perfect for small restaurants. 

Implementing Contactless Payment in Your Restaurant

Contactless payment systems simplify transactions, improve customer satisfaction, and reduce wait times. Thus, it's perfect for today’s consumers who want speed and convenience, and it also tackles hygiene concerns. 

Step 1: Choosing the Right POS System

To get the right POS system for your contactless payment restaurant, here's what you should ensure:

Speed and Convenience

Your chosen POS system should let your customers just tap their devices or cards and complete transactions in seconds.  

Versatility and Flexibility

Your payment system should be able to handle everything from mobile wallets to contactless cards and QR codes. This way, your restaurant would cater to all sorts of customer preferences.

Security Features

Your contactless payment system should come with advanced security features like encryption and tokenization. These features protect your information above contactless payments in restaurants to cut down on fraud and data breaches.

Integration with Existing Restaurant Operations

Ensure your selected contactless payment systems work well with your current restaurant setup. This all works together to provide better service and keep your customers happy.

Step 2: Training Staff for Smooth Adoption

Make sure to hold some useful training sessions to help your staff get comfortable with contactless payment options for restaurants. Answer any questions they might have. When your team feels confident, they can better assist customers.

Step 3: Marketing the New Payment Options to Customers

Smart marketing can boost awareness and get more people using these options. Use social media, put up signs in your restaurant, and send out email newsletters. Talk about the perks of contactless payment options for restaurants, like how fast and safe they are, to get everyone on board. 

How to Tackle Security Issues in Contactless Payments

1. Ensure Data Protection and Privacy

Use advanced encryption tech to keep sensitive data safe from unauthorized access. Plus, have strict access controls and do regular security audits to spot any weaknesses. 

2. Comply with Industry Standards (PCI DSS)

Ensure your restaurant's contactless payment systems meet PCI DSS rules and best practices for keeping cardholder info safe. This means having secure networks, strong access controls, and regularly testing your security systems.

3. Prevent Fraud and Unauthorized Transactions

Use multi-factor authentication for transactions to add an extra layer of protection beyond the usual methods. Also, keep an eye on transactions regularly to catch any suspicious activity right away. Set clear rules for dealing with unauthorized transactions. 

Contactless QR Code Payments vs Debit Card Payments

Checklist for a Restaurant POS System with Contactless Payment Features 

Here's a checklist to make sure you get the best POS system for your restaurant:

Future Trends in Restaurant Payments

1. Biometric Payments

In 2023, North America's biometric payment market made up 32% of the revenue share. As people get used to biometrics on their smartphones, expect to see these payment methods popping up in contactless payment restaurant businesses too.

2. Blockchain

The US blockchain market was worth around $4.96 billion in 2023. This tech has a ton of potential for restaurants as it can track transactions in real time, which helps cut down on fraud and mistakes. Plus, it can speed up the time it takes for restaurants to settle up with payment processors.

3. Enhanced Customer Experience through Personalization

Restaurants are catching on the trend that 60% of customers are more likely to become regulars if they get a personalized experience. They're using transaction data to create special promotions and loyalty rewards.

4. Integration of AI in Payment Systems

AI is going to be a game-changer for payment systems in the US. It can find out about consumer behavior to ease restaurant contactless payment processes, spot trends, and improve fraud detection. This means transactions will become secure and efficient.

The Role of Mobile POS in the Contactless Payments Era

Mobile POS systems let staff take payments right at the table or while customers are in line. Plus, these systems usually come with contactless payment options, so customers can pay securely with their smartphones or cards. This way, a contactless payment restaurant meets the demand for quick service and fits with remote ordering. So this can improve customer satisfaction and ease operations in the future.

Conclusion

Bringing in contactless payment systems makes customers happier, increases efficiency, and keeps everything safer. To get started, contactless payment restaurant businesses should check out their current POS tech, train their staff, and spread the word about these new payment options. Going contactless keeps up with what customers want and helps restaurants grow. 

OnehubPOS can be your partner in this shift. With reliable, easy-to-use solutions, it simplifies payment processes. Start today at $1 and see the difference first-hand!

The food truck industry in the US has expanded significantly over the past five years. That’s not it. It has also emerged as one of the top-performing segments within the broader food service sector

The mobility of food trucks allows them to bring both comfort food and gourmet options—all being a safe and convenient dining alternative. 

However, the road to success in this industry is not without bumps. Food trucks face challenges like managing limited space, high mobility demands, and the need for speedy service, etc. Here's where a reliable Point of Sale (POS) system comes into the picture.

In this blog, we will explore how a mobile food truck POS system can transform the way food trucks operate and tackle their common challenges. 

Why do Food Trucks Need a Mobile POS System?

Unlike traditional restaurants, food trucks are always on the move. Their operating conditions are different from usual brick-and-mortar restaurants. Due to this mobility, these setups require more flexible and portable POS systems.

Moreover, the limited space on board asks for compact solutions. POS systems for food trucks are generally smaller in size, while they are capable of handling everything from sales tracking and inventory management to customer management. 

Key Features of an Effective Mobile POS System for Food Trucks

While looking for an ideal food truck POS, don’t miss out on these features:

Sales Tracking and Reporting

For food truck operators, an effective POS system is like having a dashboard that shows not only sales but also customer habits. It can spotlight which dishes are hits and which are misses so that you can adjust your menu. It's also essential to recognize your loyal customers—those who frequently come back for more. 

By offering tailored rewards and keeping in touch through a CRM-enhanced POS, you can turn occasional visitors into regular customers. Additionally, this system can monitor your daily earnings, alert you when supplies dip low, and even track expenses, all of which sharpen your business acumen.

Inventory Management

Food trucks have limited space and perishable goods, which is why inventory management is extremely important. For these setups, look for POS with integrated inventory management features. These features will streamline tracking your stock levels in real-time.

With this, you can spend less time tallying up supplies and more time delighting your customers with delicious dishes. You will always know whether your inventory has all the required goods and when something is out of stock with easy-to-read reports.

Mobile Payment Processing

Modern mobile POS terminals come with features you need for a food truck's quick-moving, varied demands. They’ve got it covered, from swiping cards to tapping for NFC payments, making it super easy for you to accept payments, whether it’s a card or straight from a customer's smartphone.

Customer Relationship Management (CRM)

A food truck POS with CRM capabilities makes customer relationship management a lot easier for you. Right from recording their names to their go-to orders and birthdays, it helps you provide personalized service to your customers.

With CRM features, as soon as you spot a familiar face, you can say, "The usual today?" Personalizing your service like this will make your customers feel special while also creating a friendly, community vibe around your truck. 

QR Ordering and Payment

QR ordering and payment systems speed up the ordering process. Customers can simply use their smartphones to order anything without interacting with any staff or waiting in lines. All they have to do is scan a QR code, order what they want, and make the payment right away! For you, it means quicker turnover, reduced wait times, and happier customers. 

Plus, this streamlined process reduces order inaccuracies and frees up your staff to focus on food preparation and customer service. 

Integration with Other Tools

Integrating your food truck POS system with other business tools can transform how you operate day-to-day. For instance, imagine your POS system automatically updating your accounting records every time a sale is made—no more late-night number crunching! 

Or consider how easy life would become if you could link your sales data directly to marketing platforms; you could instantly send thank-you coupons to repeat customers or target new customers based on recent successful locations. 

Benefits of Using a Mobile POS System for Food Trucks

A mobile food truck POS system is the way to make your food truck up and running and efficient. Here's what you get:

Enhanced efficiency and speed of service

With a portable POS system, your food truck can turn into a high-efficiency kitchen on wheels. You can tap, swipe, and serve on the go. This quick handling means shorter lines, happier customers, and more time for you to craft those mouth-watering specialties.

Accurate sales and inventory data

A mobile POS system gives you access to sales and inventory data. By analyzing this data, you can spot insights that can help you tweak your menu and pricing. Further, you can get insights on waste, too, to adjust your ingredients order before heading to the next stop.

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Improved Customer Experience and Satisfaction

With a mobile POS system, your customers can breeze through ordering and payment, skipping those long lines. This quick service not only saves them time but also leaves a great impression. Happy customers tend to return, talk up their experience, and spread the word about your food truck.

Easy Scalability and Flexibility

As your food truck empire grows, a mobile POS system easily scales with you. Need to add another truck to your fleet? No worries—your system expands to cover new setups effortlessly. It will adapt to increased demand and diverse locations without missing a beat. 

Increased Profitability and Reduced Operational Costs

A mobile POS system will enhance your profitability in multiple ways. Such systems are known to quicken customer transactions and eliminate manual order errors. Doing so keeps you away from operational headaches and reduces unnecessary spending.

Affordable Asset for Your Food Truck

Considering the ROI you get with a POS system, they are a pretty affordable investment. Such systems let you streamline almost every aspect of your food truck- order taking or sales analyzing. Plus, budget-friendly options like OneHubPOS cater to different needs so that you don't pay for features you won't use.

Compact and Durable POS Hardware

The right POS hardware can transform a cramped food truck into a model of modern efficiency. Compact, durable, and designed to withstand the rigors of a mobile kitchen, these systems take up minimal space. Touchscreens can speed up order processing, and mobile units allow for payments right at the table—or, in this case, the truck window.  

How to Choose the Right Mobile POS System for Your Food Truck?

You have to be very careful when choosing the right POS system. Here are the top 6 things to consider when looking for an efficient mobile food truck POS system:

1. Ease of Use

When it comes to usability, your POS system should be as simple as your hot-selling recipe. It should be something you and your team can get the hang of quickly. Look for a system with a clear, intuitive interface that simplifies transactions.

2. Mobility and Portability 

Next up, look for mobile and hassle-free portable POS solutions for your food truck. The system you're opting for must be lightweight, easy to use, and portable.

OneHubPOS is a great food truck POS option, thanks to its mobility, portability, and ease of use. It allows you to manage orders and transactions right from the serving window or curbside. 

3. Cost

Cost is a big deal when choosing a POS system for your food truck. You want value for your money without breaking the bank. Consider both upfront costs and any ongoing fees like subscriptions or service charges when choosing a POS.

4. Support

When you encounter a glitch with your POS, you need it resolved quicker than you can shout, "Next order!" That's why having solid customer support is essential. Look for a provider that's got your back with a range of support options like phone, email, and live chat.

5. Must-Have Features

Just like no two food trucks serve up the same menu, no two need the same POS setup. A stellar POS system adapts to your truck's unique identity. With this, in mind, you should look for the following seven food truck POS features.

The Must-Have Food Truck POS Features Checklist

As more customers tap, swipe, or pay through apps, choosing a POS that handles these methods can streamline your sales. One important point to keep in mind here is checking the transaction fees—the lower, the better for you.

Top Mobile POS Systems for Food Trucks

Your hunt for the best mobile POS systems ends here. We are sharing the top-runner mobile POS systems for food trucks in 2024:

1. OneHubPOS

OneHubPOS is a cloud-based, self-installable POS for food trucks, especially for food trucks. It features hardware solutions like the Pax A800 and A920 Pro mPOS devices, which boast sleek designs, secure and versatile payment options, and strong battery backups—perfect for the on-the-go nature of food trucks.

These devices ensure that transactions are fast and secure, thanks to multiple payment integrations and robust wireless connectivity. The integration of these mPOS systems with OneHubPOS software means you can manage orders, track sales in real time, and even leverage powerful restaurant analytics to drive your business forward. 

Pricing

OneHubPOS offers a $1 offer where you can enjoy a POS for three months. We don't have any hidden fees. Our transparent, scalable pricing ensures you pay only for what you need.

2. TouchBistro

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TouchBistro is a food truck POS system that utilizes iPads for various functions like point of sale terminals, KDS screens, self-ordering kiosks, and handheld devices. 

It supports multiple payment options, including TouchBistro Payments, TSYS, or Square, though fees vary by processor. 

Pricing

Priced at $69 per terminal per month. 

3. Toast

Ideal for high-volume trucks & fleets, Toast is a great portable POS system with a hybrid setup. While small truck operations might not use all of Toast’s available tools, it’s great for growing trucks.

Pricing

Their Starter Kit terminal is available for $799. 

4. Lightspeed

Lightspeed brings the ease of a POS system with zero setup or installation fees. You can run it on any desktop via a web browser or on iPads since Lightspeed is an authorized Apple reseller—meaning you can snag your iPads and other POS hardware directly from them. 

Pricing

Pricing starts at $59 for restaurants, offering features like unlimited users, tableside ordering, and robust reporting. For a bit extra, starting at $39, you can add extras like loyalty programs or delivery integration.

Challenges and Solutions in Implementing a Mobile POS System

While we can't ignore the fact that integrating a mobile food truck POS brings many advantages, it comes with some challenges, too. 

Internet Connectivity Issues

Challenge: Food trucks often park in places where WiFi is as scarce as a quiet day at a food festival. Without stable internet, processing digital payments can stall, which may dampen quick service.

Solution: Opt for a POS system that offers offline modes. These systems store transaction data and sync it once you're back online.

Space Constraints

Challenge: Space is at a premium in a food truck, and fitting in a bulky POS system can feel like solving a puzzle.

Solution: Choose compact, wireless POS systems that fit comfortably within your workspace. Handheld devices or tablets are perfect, as they offer full functionality without the clutter.

Training Staff

Challenge: With a revolving door of seasonal staff, training everyone on a new system can be time-consuming.

Solution: Pick a POS with an intuitive interface known for ease of use. Quick training videos or guides can help newbies get up to speed in no time.

Essential Parts of POS Systems- Hardware and Software

Now, let's break down the essential parts of POS systems that you must not overlook.

Software  

The software part of your food truck POS system needs to be super user-friendly and straightforward so you can quickly process sales, keep an eye on your inventory in real-time, and stay on top of customer interactions without a hitch.

Good software will also offer detailed reporting that helps you understand your sales patterns and financial health at a glance.

Hardware  

Now, onto the hardware. A robust POS setup hinges on durable hardware that can endure the daily grind of business operations. Here are the essentials you should consider:

1. POS Terminals/Registers: These are responsible for processing the transactions. Options range from sleek touchscreen terminals, which are user-friendly and visually appealing, to more traditional cash registers that are robust and straightforward.

2. Mobile POS Terminals: These portable devices can move with you. They ensure anyone can make transactions anywhere around your truck.

3. Receipt Printers: They provide customers with transaction records. Thermal printers are popular for their speed and low maintenance, while impact printers are valued in environments where receipts need to withstand heat and handling.

4. Cash Drawers: They securely store transaction proceeds. Electronic models integrate with your POS for smooth operations; manual ones offer simplicity and reliability.

Conclusion

The right technology can amplify your roadside business success. From streamlining daily operations to enhancing customer satisfaction, a tailored mobile food truck POS system, like OneHubPOS, brings various advantages to food trucks.

With features supporting various payment methods and easy scalability, food truck operators are well-equipped to expand their business footprint without missing a beat. So go ahead and supercharge your food truck performance with OneHubPOS at $1. Book a demo with us to learn more.

New York City is a real feast for food lovers! Every neighborhood and street corner bursts with mouthwatering options that bring the world to your plate. One moment, you could be enjoying sensational dim sum in Chinatown, and the next, indulging in a lavish Italian spread in Little Italy. 

So, if you're ready to take your taste buds on a worldwide tour without leaving the city, here are the top 10 places to eat in New York that you have to check out!

1. Katz's Delicatessen

Website: Katz's Deli 

Location: East Houston Street

When we talk about classic Jewish delis, Katz's Delicatessen (an exception that hasn't disappeared yet) pops up in our minds. This famous restaurant has been there since 1888. It's not only rich with history but also in their culinary heritage. It is famous for its massive pastrami on rye sandwiches.

Pricing

As for the cost, their sandwiches are generally priced around $20. 

2. Le Bernardin

Website: Le Bernardin 

Location: West 51st Street

Le Bernardin is a total legend place, especially if you're into seafood. The star of the show is their poached halibut. Chef Eric Ripert is the genius behind it all; he has kept things top-notch for over thirty years. One of the best things about Le Bernardin is how they bring those fresh, natural flavors of seafood in every dish—nothing's overdone or overpowered.

Pricing

Le Bernardin with lunch priced at $90 and dinner at $160.

3. 21 Club

Website: 21 Club 

Location: West 52nd Street

This place has quite the backstory— it was established as a speakeasy during Prohibition. When you step in, you can probably understand what makes it an absolute favorite of famous movie stars and presidents. The vibe and the dining experience you might have at 21 Club is to stretch your wallet for.  

Pricing 

You won't regret giving 21 Club a chance since their entries hover around the $50 mark. 

4. Il Gattopardo

Website: Il Gattopardo 

Location: West 54th Street

Il Gattopardo really nails that genuine Italian dining experience. The food there is absolutely divine, and there is a lot on the menu to try. They've got a great range of pasta with flavors of rich Genovese sauce. Apart from that, their lasagna stuffed with mini meatballs, ricotta, and smoked mozzarella is also something people rave about.

Pricing

Keeping their aesthetics and quality in mind, it's worth spending $30 to $50 for a main dish there.

5. Porter House Bar & Grill

Website: Porter House Bar and Grill 

Location: Columbus Circle

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Porter House Bar & Grill has something that makes it a go-to spot for decades now. Their steaks and the stunning view of Central Park make it worth going there despite the endless options on their high-end market. We have to say that their service is top-notch, and they offer some of the best USDA Prime steaks around.

Pricing

Dining at Porter House has a premium range, with entrees ranging from $50 to over $100.

6. Xi'an Famous Foods

Website: Xi'an Famous Foods 

Location: Golden Mall in Flushing, Queens

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If you're tired of trying Italian and other steaks and want to try your hands on something different, Xi'an Famous Foods is your place. This restaurant brings the world-famous bold flavors straight from Xi'an, a city in northwestern China. Their dishes are rich in spice and flavor that will light up your taste buds in ways you never imagined. 

Pricing

Xi'an Famous Foods has kept the pricing fair, with their famous hand-pulled noodles costing only $7 to $9 per serving.

7. The Modern at MoMA

Website: The Modern 

Location: West 53rd Street

The Modern at MoMA gives you a mix of vibes, with their dining area giving you semi-formal vibes and the bar area being a perfect calming space. You can enjoy some great contemporary American cuisine here. Their long island duck breast is a big reason why people love to keep coming back.

Pricing

Dinner options at The Modern start around $100 per person.

8. Grand Central Oyster Bar & Restaurant

Website: Grand Central Oyster Bar 

Location: Grand Central Terminal

The Grand Central Oyster Bar & Restaurant has been a seafood haven since 1913. Here, the daily catch dictates the menu. It has up to 20 varieties of oysters and seasonal delights like soft-shell crabs and bay scallops. The place is always lively, with commuters, tourists, and locals all around, trying to find a spot to sit. 

Pricing

Oyster Bar has kept the prices reasonable, with dishes starting from $20.

9. Delmonico's

Website: Delmonico's Italian Steakhouse 

Location: Beaver Street

We are sure you must be aware that Delmonico's is the first place to come up with the idea of full-service restaurants in America. Their ambiance, drinks, staff, and food- everything has its own legacy. If trying out iconic dishes where they were first made up is your thing, Delmonico's is definitely the spot for you. 

Pricing

For a taste of classic dining, their "Taste of the Classics" lunch menu is $45, and dinner entrees generally range from $30 to over $50.

10. River Café

Website: River Cafe 

Location: Water Street, Brooklyn

Right on the Thames, River Café is like a little slice of sunny Tuscany in London. It's laid-back yet glamorous and attracts all sorts—from celebs to locals. They're known for amazing Bellinis and dishes that taste like they're straight from Italy. What sets River Cafe apart is its stunning location by the water, with beautiful views of the Manhattan skyline.

Pricing

Their dinner options start from around $145 per person.

Conclusion

So, you've now got a list of top 10 places to eat in New York. You can head to any of these for your next hangout in New York. Want quick snacks or gourmet meals? Pick a restaurant that suits your aesthetics and go there without a second thought. Lastly, when dining at these top NYC spots, remember to make reservations where possible, especially for popular places like River Café and Le Bernardin.

OneHubPOS is thrilled to announce the launch of our Partner Program. We're seeking collaborations with value-added resellers (VARs), payment partners, and consultants who share our vision of equipping businesses with the tools they need to thrive.

This program offers a unique opportunity to expand your portfolio with a best-in-class POS solution for restaurant and retail businesses while generating significant recurring revenue. 

But why choose OneHubPOS? 

For POS Resellers

Resellers can benefit from high margins, comprehensive training and support, and even white-labeling opportunities. OneHubPOS also lets them offer their customers a complete and customizable POS solution, reaching new markets and boosting their bottom line.

1. Modern & Scalable POS: Cater to a wider client base with our cloud-based Android POS that adapts to businesses of all sizes, from single stores to multi-location chains.
2. Higher Profit Margins: Our attractive reseller margins ensure you earn healthy profits and bonuses on every sale and performance. We believe in sharing to grow.
3. Recurring Revenue Stream: Get a steady income stream through recurring commissions on monthly subscriptions.
4. Faster Onboarding: Work with a well-trained onboarding team to get you up and running quickly, minimizing time to market.
5. White Labeling Potential: OneHubPOS readily works with multiple partners to provide white-labeling options, allowing you to build your brand identity and strengthen client relationships.
6. Dedicated Support: Our team of experts is available to provide ongoing technical and sales support, ensuring your success. We operate 24/7/365. 
7. Marketing & Sales Resources: Gain access to a wealth of marketing materials, sales tools, and training programs to help you close deals effectively.

For Payment Partners

OneHubPOS's flexible, Android-based system and openness to new integrations allow processors to reach a wider range of merchants. Furthermore, OneHubPOS's cloud-driven, app-first approach aligns with the modern payment landscape, creating a more convenient and feature-rich solution for merchants. This win-win situation for processors and merchants creates a competitive advantage and recurring revenue streams.

1. Seamless Integration: Integrate your payment processing solution seamlessly with OneHubPOS, offering clients a unified and efficient experience.
2. Increased Sales Opportunities: Expand your reach to a wider network of potential customers through our established reseller base.
3. Enhanced Revenue Potential: Earn revenue through co-marketing initiatives and commission structures tailored for payment partners.
4. Streamlined Onboarding: Our streamlined process makes integration with OneHubPOS quick and easy.

For Consultants

OneHubPOS can become your one-stop shop for all clients, offering integrated solutions, enhanced expertise, and streamlined processes.

1. Offer a Complete Solution: Expand your service portfolio by recommending a robust POS system that complements your consulting expertise.
2. Increased Client Value: Equip your clients with a robust POS solution to enhance their operations and drive growth.
3. Recurring Revenue Potential: Earn ongoing commissions through client subscriptions to OneHubPOS.
4. Dedicated Partner Support: Our team supports your success by providing ongoing training and resources.

OneHubPOS Is Your Reliable Android POS Partner

Designed to level up your day-to-day operations. From simplifying sales transactions to delivery and providing comprehensive reporting, our POS and mPOS solutions drive efficiency, enhance customer experience, and improve your profitability.

Feature-Rich & User-Friendly: OneHubPOS provides a comprehensive suite of functionalities, including inventory management, employee management, order tracking, payments, customer insights, robust reporting, and more – all wrapped in a user-friendly interface.

Domain Expertise: OneHubPOS is built by domain experts and experienced restauranteers who have served this industry for over 20 years. 

Exceptional Value: We believe in transparency and affordable pricing. Our all-inclusive plans eliminate hidden costs and provide your clients with the features they need at a competitive price.

Security & Reliability: OneHubPOS prioritizes data security with robust measures to safeguard client information.

Cloud-Based Advantage: OneHubPOS eliminates the need for expensive hardware installations and allows for remote access and management – a significant benefit for businesses of all sizes.

Ready to Join the OneHubPOS Partner Program?

We believe in building strong, mutually beneficial partnerships. If you're a POS reseller, payment partner, or consultant looking to expand your offerings and generate recurring revenue, the OneHubPOS Partner Program is the perfect fit.

Don't miss out on this exciting opportunity to become a part of the OneHubPOS success story!

Let's start with a shocker: even with tips, waiters and bartenders often earn a shockingly low hourly wage. Studies show tips make up a significant portion of their income (52% - 54%), with many relying on them for basic necessities. 

As restaurant owners, without tipping restaurants would face a balancing act. You might have to raise menu prices to compensate staff, implement a service charge, or switch to a salary-based system. 

This could lead to sticker shock for customers AND a less personalized experience. Leading to what? Low performing staff. Hence, tipping becomes crucial for restaurant staff because it supplements lower wages, rewards good service directly from happy customers, encourages teamwork within the staff, and provides additional income for career advancement, all contributing to a more motivated and successful restaurant experience for everyone.

Now how can you, as a restaurant owner, make sure tipping is fair and keeps your staff motivated? Continue reading this blog to know all about managing tips at your restaurant.

Understanding Tip Pooling

Welcome to the world of tip pooling, where teamwork becomes the name of the game, and everyone benefits from a happy, well-oiled restaurant ops machine. But before you dive headfirst into the pool, let's break down the essentials and help you create a system that keeps your staff motivated and your customers coming back for more.

Tip Pooling Calculator

Download our Tip Pooling Calculator to accurately divide tips based on hours worked for both front and back-of-house staff in seconds.

Download our FREE Excel template

What is Tip Pooling?

Imagine a pot of gold, filled with all the tips your amazing staff collects. Now, picture everyone on the team dipping in and sharing the wealth fairly. That's essentially tip pooling! It's a way to combine all the tips earned in a shift and distribute them among eligible employees based on a predetermined method. This ensures everyone benefits from good service, not just the servers who snag the best tables.

Legalities To Consider When Implementing Tip Pooling

The legality of tip pooling for restaurants in the USA depends on federal and potentially state regulations. Here's a breakdown:

Federal Level:

1. Fair Labor Standards Act (FLSA): This federal law allows employers to implement mandatory tip pooling, with some key restrictions:
2. Eligible Employees: Only employees who customarily and regularly receive tips can be included in the pool. This typically means front-of-house staff like servers, bartenders, bussers, and food runners.
3. Managers and Supervisors: They are strictly prohibited from participating in the tip pool or receiving tips directly from the pool.
4. Tip Credit: Example, California prohibits tip credits. This means employers cannot take a portion of the minimum wage based on tips received by employees. They must be paid the full minimum wage before tips. Check your state's regulations to see if tip credits are allowed and how they might affect tip pooling.
5. Fair and Reasonable Distribution: The tip pool distribution method must be fair and reasonable. Common methods include sales-based, hours worked, or a combination of both.

State Level:

Some states might have additional regulations specific to tip pooling. It's crucial to consult your state's Department of Labor website or an employment attorney to ensure your tip pool policy complies with all applicable laws.

Here are some resources to help you learn more:

1. U.S. Department of Labor (DOL): Provides detailed information on tip laws in the USA, including tip pooling guidelines, check here.
2. Your State's Department of Labor website: Look for information on specific regulations related to tip pooling in your state.

By understanding both federal and potentially state-specific regulations, you can implement a legal and fair tip pooling system for your restaurant.

Common Tip Pool Distribution Methods Explained with Examples

Here's a breakdown of common tip pool distribution methods for your restaurant, along with illustrative examples for each to help you understand in depth. 

1. Sales-Based Distribution

Distribution method: Employees receive a share of the tip pool based on the total sales they generate. This incentivizes high sales volume and motivates employees to upsell or provide excellent service that leads to higher bills.

Example for Sales-based tip pooling:

Total Tip Pool: $1,000

Server A: Sales - $500

Server B: Sales - $300

Server C: Sales - $200

Tip Pooling Calculation:

2. Hours Worked Distribution

Distribution method: Tips are divided based on the total hours worked by each employee in the pool. This is a simpler method to administer but might not reflect individual effort on high-volume days.

Example for hours-based tip pooling:

Total Tip Pool: $1,000

Server A: Hours Worked - 8

Server B: Hours Worked - 6

Server C: Hours Worked - 4

Tip Pooling Calculation:

3. Combined Sales & Hours

Distribution method: This hybrid approach takes both sales and hours worked into account. It can be a good balance, rewarding high performers while recognizing effort put in during slower times.

Example for Sales and hours based tip pooling:

Total Tip Pool: $1,000

Weight Sales as 70% and Hours as 30%

Server A: Sales - $500 & Hours Worked - 8

Server B: Sales - $300 & Hours Worked - 6

Server C: Sales - $200 & Hours Worked - 4

Calculation for Combined Sales & Hours: 

Tip Pooling Calculator

Accurately calculate and distribute tips with ease using our FREE Tip Pooling Calculator template. Download now!

Download our FREE Excel template

4. Modified Factors

Distribution method: Some restaurants incorporate additional factors beyond sales or hours. This could include guest satisfaction surveys, number of tables served, or resolving customer complaints.

Example:

1. Base distribution can be done using Sales or Hours worked.
2. Points are assigned for exceeding a certain guest satisfaction rating or resolving a specific number of complaints.
3. These points are then added to the base contribution percentage for the final tip share calculation.

How to Calculate the Tip Pooling for Restaurants

Think of the tip pool as a delicious pie. First, you need all the ingredients:

Total Tips Collected: This is the sum of all the tips your restaurant receives during a specific period (a shift, a day, or a week).

Next, you need to decide how to slice the pie:

Distribution Method: This is where things get interesting! We'll explore different methods in a bit. Each method assigns a "slice size" to each employee based on factors like sales generated or hours worked.

Finally, you divvy up the pie!

Individual Tip Share: Once you have the total tip pool and the distribution method, you can calculate each employee's share.

How to Choose the Right Tip Pool Method?

Now that you know how to bake different pie flavors, which one is best for your restaurant?  Well, it depends on your unique recipe!

• Restaurant Size and Service Style: Is it a fast-paced pizzeria or a high-end steakhouse?
• Staff Dynamics: Do you have a team-oriented environment or more individual focus?
• Desired Outcomes: Are you aiming for fairness, motivation, or a balance of both?

For a small pizzeria, a sales-based or combined method might incentivize teamwork and upselling. Whereas a high-volume sports bar requires a combined method with a stronger emphasis on hours worked to be fair for busy evenings with many servers.

3 Things to Remember When Implementing Tip Pool Method for Your Restaurant

Once you choose your method, ensure its success with these tips:

1. Communicate Clearly: Explain the method and calculation process to your staff in detail.
2. Record Keeping: Keep accurate records of tips, sales and hours for transparency.
3. Regular Review: See how things are going and adjust the method if needed.